Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kona Flaig

Yamhill,OR

Summary

Dedicated Area Manager with extensive experience directing operations, sales and staffing for numerous locations throughout area. Excellent record of success driving improvements and elevating public profile for brand resulting in increased revenue. Team leader with success guiding, coaching and motivating employees.

Overview

11
11
years of professional experience

Work History

Area Manager

Pacificbells Tacobell
Clackamas, OR
06.2018 - Current
  • Coordinated with store managers to develop plans for improving operational efficiency.
  • Established strong relationships with vendors to secure competitive pricing and the best quality products.
  • Monitored and evaluated district performance to ensure goals were met.
  • Investigated customer complaints promptly, identified root causes and implemented corrective actions.
  • Conducted periodic reviews of inventory levels and product mix in stores.
  • Ensured that store personnel adhered to company policies related to cash handling, security systems, hygiene standards.
  • Identified business opportunities by analyzing consumer trends within local markets.
  • Coached Store Managers on developing effective sales strategies and building customer loyalty.
  • Analyzed financial data such as sales reports, budgets and payroll records to identify areas of improvement.
  • Inspected store facilities regularly to ensure compliance with safety regulations and standards.
  • Evaluated schedules, orders and forecasts to plan processes and meet timetables.
  • Revitalized underperforming teams and transformed profitability and productivity through targeted training.

General Manager

IHOP
Hillsboro, OR
11.2013 - 06.2018
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Performed routine audits of internal controls in order to maintain accuracy of financial records.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Administered employee discipline through verbal and written warnings.
  • Trained employees on duties, policies and procedures.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Tracked monthly sales to generate reports for business development planning.
  • Created schedules and monitored payroll to remain within budget.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Prepared staff work schedules and assigned team members to specific duties.

Education

High School Diploma -

Forest Grove High School
Forest Grove, OR
06-2002

Skills

  • Operations Management
  • Relationship building and management
  • Controlling costs
  • Order Management
  • Business Development
  • Staff Training
  • Operations
  • Database Management
  • Employee Scheduling
  • Performance Management
  • P&L's
  • Business reviews
  • Food safety Compliance

Timeline

Area Manager

Pacificbells Tacobell
06.2018 - Current

General Manager

IHOP
11.2013 - 06.2018

High School Diploma -

Forest Grove High School

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Kona Flaig