Kona Scott-Robinson
Fayetteville,NC
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
16
16
years of professional experience
Work History
Assistant Store Manager
Maxway Department Store
Fayetteville, NC
06.2021 - Current
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Rotated merchandise and displays to feature new products and promotions.
Cosmetologist
Self Employed Services
Fayetteville, NC
07.2013 - Current
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health.
Office Administrator
Johnson Controls
Fort Bragg, NC
11.2008 - 10.2013
- Interacted with customers by phone, email or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Delivered clerical support by handling range of routine and special requirements.
- Kept accounts and records current by actively pursuing error resolutions and independently correcting problems.
- Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
- Liaised with assorted base of customers and reps, addressing requests and inquiries via phone or email.
- Assisted with coordination and hosting of company events.
- Worked with upper management to complete complex projects on tight budgets within specific timelines.
Education
Diploma - Cosmetology
Paul Mitchell The School
Fayetteville, NCAssociate Degree - Accounting
Fayetteville Technical Community College
Fayetteville, NC06.2004
Skills
- Performance Monitoring and Evaluation
- Time Management
- Team player
Timeline
Assistant Store Manager
Maxway Department Store
06.2021 - Current
Cosmetologist
Self Employed Services
07.2013 - Current
Office Administrator
Johnson Controls
11.2008 - 10.2013
Diploma - Cosmetology
Paul Mitchell The School
Associate Degree - Accounting
Fayetteville Technical Community College
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