Camtasia
Konesha Moore
Hampton,GA
Summary
Accomplished Senior Product Trainer with experience in developing and delivering training programs for diverse products and software. Skilled in needs assessment, creating engaging materials, and leading sessions for varied audiences. Utilizes data to improve training outcomes and excels in cross-functional team collaboration to enhance productivity and employee development.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Product Trainer
LexisNexis
08.2021 - Current
- Facilitate virtual, in-person, and blended learning sessions.
- Design and deliver web-based, self-directed learning materials.
- Partner with stakeholders to identify performance gaps and develop learning solutions.
- Develop and manage comprehensive training programs for Consumer Center Operations, including creating learning objectives and diverse instructional materials for a variety of training courses.
- Utilize SharePoint and Workday Learning for training communication and education.
- Facilitate train-the-trainer sessions to ensure uniform product training across teams.
- Collaborate with management in the recruitment process of new team member and mentor new hires, enhancing staff development and productivity.
Product Trainer
LexisNexis
04.2018 - 07.2021
- Created engaging training materials, including presentations, videos, and interactive modules, to effectively teach product features, benefits, and best practices.
- Utilized a variety of instructional methods, including hands-on exercises, job shadowing, and online modules to enhance learning.
- Led virtual and in-person training sessions for internal staff and external partners, resulting in increased product adoption rates and improved customer satisfaction.
- Collaborate with cross-functional teams to stay updated on product developments and releases.
- Conduct assessments to measure training effectiveness and improve curricula.
Consumer Advocacy Rep I
LexisNexis
01.2017 - 03.2018
- Transcribed consumer PII and SPII data from electronic requests into the designated database/support tool with strict adherence to privacy standards.
- Investigated and resolved consumer disputes and inquiries in compliance with FCRA and Non-FCRA SLAs, ensuring timely and accurate resolutions.
- Managed a high volume of consumer disputes across multiple channels, maintaining exceptional accuracy and efficiency in processing.
- Collaborated with internal teams to effectively address and resolve product or service-related issues, achieving high consumer satisfaction.
- Conducted personalized training for new team members and provided continuous support to enhance team performance and knowledge.
Program Research Analyst and Virtual Navigator
Community Health Works
09.2014 - 07.2016
- Assisted Georgians with navigating the Health Insurance Marketplace, evaluating subsidy eligibility, and streamlining the health insurance application process.
- Conducted in-depth research to aid in the development and assessment of various programs and initiatives.
- Applied data analytics and statistical techniques to measure program effectiveness and recommended strategic enhancements.
- Collaborated with interdisciplinary teams to design, execute, and assess research studies aligned with program objectives.
- Designed and managed dashboards and reports to monitor key performance indicators, delivering actionable insights to stakeholders.
Education
Master of Science - Information Systems
Georgia State University
Atlanta, GA05.2017
Master of Science - Public Health
Fort Valley State University
Fort Valley, GA12.2014
Bachelor of Science - Health Services Administration
Middle Georgia State University
Macon, GA05.2012
Skills
- Detailed and organized content developer and facilitator
- Effective Communicator via various channels
- Experience in team leadership and fostering positive team culture
Certification
- ChatGPT for Learning and Development Training - July 2024
Software
Brillium
Synthesia
Workday Learning
SharePoint
Microsoft 365 applications
Copilot
Confluence
Timeline
Senior Product Trainer
LexisNexis
08.2021 - Current
Product Trainer
LexisNexis
04.2018 - 07.2021
Consumer Advocacy Rep I
LexisNexis
01.2017 - 03.2018
Program Research Analyst and Virtual Navigator
Community Health Works
09.2014 - 07.2016
Master of Science - Information Systems
Georgia State University
Master of Science - Public Health
Fort Valley State University
Bachelor of Science - Health Services Administration
Middle Georgia State University
- ChatGPT for Learning and Development Training - July 2024
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