Kong Chi Yang
Anchorage,AK
Summary
Driven professional with proven expertise in customer service and hospitality, honed at Ulta Beauty and Hime2 Suites. Excelled in creating engaging customer experiences and resolving inquiries, showcasing exceptional teamwork and active listening skills. Adept at payment processing and maintaining professional appearance, significantly enhancing client satisfaction and operational efficiency.
Overview
1
1
year of professional experience
Work History
Ulta Beauty
Beauty Advisors
10.2023 - 01.2024
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Recommended specific hair and beauty products to meet individual customer needs.
- Applied makeup and skincare products to customers following guidelines to enable testing of brand.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Home2 Suites
Front Desk Agent
09.2022 - 06.2023
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Handled financial transactions accurately, ensuring proper billing and payment processing.
- Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Education
Alaska CNA Programs
Anchorage, AK09.2023
Bartlett High School
Anchorage, AK05.2015
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Flexible and Adaptable
- Multitasking
- Active Listening
- Payment handling
- Welcoming guests
- Professional Appearance
- Reservations
- Hospitality services
- Cash Handling
- Vital signs monitoring
- Feeding Assistance
- Basic Life Support
- Patient Safety
- Vital signs
- Recording vital signs
- CPR Certification
- Patient Care
Languages
Hmong
Native or Bilingual
Timeline
Ulta Beauty
Beauty Advisors
10.2023 - 01.2024
Home2 Suites
Front Desk Agent
09.2022 - 06.2023
Alaska CNA Programs
Bartlett High School
Similar Profiles
Luke MitchellLuke Mitchell
BUSINESS DEVELOPMENT REPRESENTATIVE at Messina Talent Advisors / Lab Talent AdvisorsBUSINESS DEVELOPMENT REPRESENTATIVE at Messina Talent Advisors / Lab Talent Advisors
JENNIFER WILSONJENNIFER WILSON
Executive Assistant/Director of Operations/Social Media Manager at Boston Realty Advisors/JD AdvisorsExecutive Assistant/Director of Operations/Social Media Manager at Boston Realty Advisors/JD Advisors
Dayana EscotoDayana Escoto
Social Media Marketing Intern at Inspired Beauty Brands - HASK BeautySocial Media Marketing Intern at Inspired Beauty Brands - HASK Beauty
Tricia WentzTricia Wentz
Housekeeping Operations Manager at NANA Management Services, NMSHousekeeping Operations Manager at NANA Management Services, NMS
Jason AveryJason Avery
Operator- Truck Driver at Northern Energy ServicesOperator- Truck Driver at Northern Energy Services