Clive Wong
Rowland Heights,CA
Summary
Accomplished Senior Field Application Engineer with extensive experience in X86 and ARM-based IoT products, embedded systems, and server hardware. Proficient in diagnosing and resolving complex hardware and software issues, collaborating with cross-functional teams, and providing tailored solutions to meet corporate customer requirements. Skilled in operating system deployment and customization, BIOS debugging, and technical support for industrial and embedded computing platforms.
Overview
13
13
years of professional experience
Work History
Senior Field Application Engineer
Asus Computer International
02.2023 - 03.2025
- Customized and debugged BIOS for X86 motherboards, SBCs, and Mini PCs, optimizing performance and addressing customer-specific needs.
- Assembled, tested, and configured servers, installed Windows Server, and set up RAID for data redundancy and performance optimization, ensuring both technical and financial project success.
- Executed build processes to compile source code on GitHub, ensuring compatibility and optimization across multiple platforms.
- Diagnosed hardware compatibility and driver issues on Linux (Ubuntu, Debian) and Windows, resolving customer problems efficiently.
- Installed and configured various operating systems (Ubuntu, Windows, Android, Debian) on Intel NUC, Asus Mini PCs, and Tinker Systems for seamless integration in embedded and industrial environments.
- Authored SOPs for installations, reducing troubleshooting time and improving team efficiency.
- Delivered support training to sales teams and mentored junior engineers, enhancing technical expertise across the organization.
- Guided team in layout modifications to improve functionality.
Technical Support Engineer
QNAP Systems Inc
07.2019 - 01.2023
- Tier 2 Technical Support Engineer. Trained and mentored new and junior Technical Engineers
- Answering questions about installation, operation, configuration, customization, performance, and usage of NAS server via telephone, e-chat, and ticketing system to respond to first & second-level technical issues.
- Served on team managing server deployment and allocation of virtual server capacity
- Created and optimized Unix shell scripts using Bash shells
- Strong knowledge of networking (including WAN topology, mixed LAN/WAN operating system environments, DNA/WINS/DHCP, firewall solutions and network load balancing
- Debug and root cause analysis hardware and network issues
- Excellent understanding of Network Attached Storage (NAS) including protocols (SMB, AFP, CIFS)
- Experience to recover corrupted RAID capacity expansion & RAID level migration in Linux
- Experience to join NAS to Microsoft Active Directory (AD)
Sales Engineer
Kingbright USA
10.2017 - 02.2019
- Optimized revenue streams by networking for additional business prospects with established clients
- Answered customer questions regarding products prices and availability
- Participated in designing custom-made products to satisfy clients' needs
- Communicated with R&D team to resolve or avoid technical issues
Desktop Support Specialist
HSBC
03.2012 - 04.2017
- Excellent knowledge of Operating Systems including (Windows 2012, 2008, Windows 8+).
- Carried out on-site analysis, identification, and resolution of difficult desktop problems for end users.
- Responded to requests for technical assistance in person via phone and remotely for the following technologies: Windows and Mac OS based end points (Laptops, Desktops) Tablets & Smartphones (IOS & Android).
- Installed, tested, maintained and troubleshooted end user workstations and interrelated
Education
Bachelor of Science - Electrical Engineering
University of California Irvine
Irvine12.2006
Skills
- Expertise with NAS, RAID, Virtualization
- Advanced Linux Command Line Use: Proficient in Bash for system management and troubleshooting
- Networking: TCP/IP, Port Forwarding, Subnetting, VLANs, DNS, DHCP
- Operating Systems: Proficient in Windows, macOS, Android, Ubuntu, and Debian
- Technical Documentation & SOP Writing: Expertise in creating clear, concise documentation
- Embedded Systems: Experience with X86 & ARM IoT products
- BIOS Customization & Debugging
- Customer Support & Vendor Management
Languages
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Full Professional
Timeline
Senior Field Application Engineer
Asus Computer International
02.2023 - 03.2025
Technical Support Engineer
QNAP Systems Inc
07.2019 - 01.2023
Sales Engineer
Kingbright USA
10.2017 - 02.2019
Desktop Support Specialist
HSBC
03.2012 - 04.2017
Bachelor of Science - Electrical Engineering
University of California Irvine