Koni Zhang
Houston,TX
Summary
Experienced with client relationship management, ensuring satisfaction and loyalty. Utilizes strategic sales techniques to identify and capitalize on opportunities. Knowledge of salesforce and effective communication for optimal results.
Overview
11
11
years of professional experience
Work History
Inside Sales Representative
Autani, LLC
02.2025 - Current
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Set up new accounts, established customer credit and set up payment methods.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Sales Coordinator
Smart Supply Chain Inc
01.2023 - 01.2024
- Managed end-to-end supply chain operations, including procurement, inventory management, and logistics coordination to ensure timely delivery and cost efficiency.
- Oversaw shipment scheduling and worked closely with freight forwarders to streamline logistics processes and improve delivery times.
- Monitored supply chain risks and developed contingency plans to mitigate potential disruptions.
Sales Coordinator
Koi Catering Ltd
01.2018 - 06.2020
- Worked closely with the sales team to prioritize tasks, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Streamlined sales processes for improved efficiency and customer satisfaction.
Sales Associate
Espresso Direct Ltd/Coffee.Co
01.2015 - 09.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed buying and selling of goods online via third party. Organized and photographed inventory for sale.
- Answered email inquiries regarding the store and its merchandise.
- Maintained records related to sales. Answer online customer inquiries in a timely manner.
Education
Bachelor - 2013
Manukau Institute of Technology
Auckland New Zealand07-2017
Skills
- Customer service
- Attention to detail
- Exceptional customer service
- Data entry
- Interpersonal communication
- Salesforce
- B2B sales
Languages
English
Full Professional
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Timeline
Inside Sales Representative
Autani, LLC
02.2025 - Current
Sales Coordinator
Smart Supply Chain Inc
01.2023 - 01.2024
Sales Coordinator
Koi Catering Ltd
01.2018 - 06.2020
Sales Associate
Espresso Direct Ltd/Coffee.Co
01.2015 - 09.2017
Bachelor - 2013
Manukau Institute of Technology
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