Job Search Status
Open to workDesired start date: Open to discussion
Open To Work
KONITRA JACK
Baton Rouge,LA
Work Preference
Summary
Strategic executive with 18 years of leadership in Child Support Enforcement (Title IV-D), specializing in statewide operations management, policy development, and federal compliance. Licensed Louisiana attorney and MBA, skilled in collaboration with executive leaders, federal agencies, and stakeholders to drive organizational change and enhance operational effectiveness.
Overview
18
18
years of professional experience
Work History
Child Support Enforcement Director
Louisiana Department of Children & Family Services
Baton Rouge, Louisiana
09.2020 - Current
- Provide executive leadership for Louisiana's statewide Title IV-D Child Support Enforcement Program.
- Led statewide strategy and operations, modernized policies, managed procurement, oversaw fiscal administration, contracts, and performance management.
- Executive oversight of approximately 375 employees statewide and direct appointing authority for more than 50 State Office employees.
- Manage more than $40 million in program resources and oversee a portfolio exceeding 300 vendor contracts.
- Directed policy development, contract management, financial operations, program integration, arrears initiatives, and performance monitoring.
- Partner with OCSE, executive leadership, courts, district attorneys, legislators, employers, financial institutions, and technology vendors.
- Lead procurement planning, RFP development, contract implementation, vendor governance, and corrective action activities.
- Directed statewide modernization, automation, business-process redesign, and organizational change initiatives for maintenance and operation of the state's certified child support system.
- Advise executive leadership on legislation, policy, fiscal impacts, and strategic initiatives.
- Created Performance Monitoring Unit to enhance oversight of program effectiveness.
- Spearheaded modernization initiatives to improve service delivery and efficiency across statewide operations.
- Oversaw insurance match and enforcement enhancements aimed at improving program effectiveness.
- Recipient of 2023 NCSEA Outstanding Leadership Award.
Child Support Enforcement Manager
Louisiana DCFS
Baton Rouge, Louisiana
07.2015 - 09.2020
- Directed statewide Policy, Audit, Quality Control, Central Registry, and Non-IV-D operations.
- Managed federal compliance, administrative rules, audit responses, and statewide policy implementation.
- Collaborated with contractors, federal partners, and executive leadership to enhance service delivery.
- Managed statewide implementation of MoneyGram to improve client access to services.
- Oversaw revisions of legislative and administrative codes to ensure compliance and effectiveness.
Child Support Enforcement Consultant
Louisiana DCFS
01.2013 - 07.2015
- Facilitated statewide training sessions to improve knowledge sharing and collaboration among child support enforcement professionals.
- Managed administration of intergovernmental reference guide to ensure accurate and accessible information for stakeholders.
- Supported contracts, developed policy, automated processes, conducted audits, trained staff, and implemented systems to enhance service delivery.
Child Support Enforcement Specialist – Policy Unit
Louisiana DCFS
07.2012 - 12.2012
- Developed statewide policies, procedures, forms, and newsletters to standardize child support enforcement operations.
- Acted as the records retention contact for statewide records destruction initiatives.
- Requested system updates to comply with changes in state and federal policies.
- Supported internal and external audits by coordinating responses to programmatic duties.
Program Specialist – Transformation Project
Louisiana DCFS
06.2011 - 07.2012
- Facilitated stakeholder communications to support statewide business transformation.
- Conducted business process analysis to modernize workflows according to new front-end design.
- Engaged in joint application design sessions with child support program leadership for regulatory compliance.
- Developed communication materials for staff and stakeholders to ensure clarity and engagement.
Social Service Analyst II
Louisiana DCFS
06.2008 - 06.2011
- Managed 855 child support cases to ensure compliance with legal obligations and support family well-being.
- Conducted administrative and judicial enforcement to uphold child support orders and protect children's rights.
- Performed financial accounting and legal process activities.
- Collaborated with courts, attorneys, employers, and customers to streamline communication and expedite case resolution.
Education
Juris Doctor -
Southern University Law Center
Baton Rouge, LA05-2019
MBA -
University of Phoenix
Baton Rouge, LA07-2007
Bachelor of Science - Mathematics
Southern University And A&M College
Baton Rouge, LA07-2004
Skills
- Policy drafting
- Contract management
- Procurement and planning
- Compliance assurance
- Data analysis
- Business process improvement
- Financial administration
- Stakeholder engagement
- Executive presentations
- Program training
- Microsoft Office Suite
- Policy advocacy
Certification
- Louisiana State Bar Association
- Louisiana Notary Public
- Professional Research Certification (LexisNexis)
- Purchasing & Supply Management Certificate
- Diversity, Equity & Inclusion in the Workplace Certificate
Professional Leadership
- National Child Support Enforcement Association (NCSEA), Leadership Symposium Planning Committee, (Policy Track Chair, Moderator, Presenter), CSQ Committee, NCSEA U Committee, and NCSEAU Alumni
- Louisiana Support Enforcement Association (LSEA), Ex Officio Board Member, Annual Conference Presenter
- National Association of Welfare Research & Statistics (NAWRS), Treasurer
Accomplishments
- 2023 National Child Support Enforcement Association Outstanding Leader Award
- 2019 DCFS, Child Support Enforcement Outstanding State Office Manager
- 2017 DCFS, Child Support Enforcement Management Award
- 2013 DCFS, Child Support Enforcement Outstanding State Office Employee
- CALI Excellence for the Future Awards (Legislative Drafting, Successions, Constitutional Law)
Timeline
Child Support Enforcement Director
Louisiana Department of Children & Family Services
09.2020 - Current
Child Support Enforcement Manager
Louisiana DCFS
07.2015 - 09.2020
Child Support Enforcement Consultant
Louisiana DCFS
01.2013 - 07.2015
Child Support Enforcement Specialist – Policy Unit
Louisiana DCFS
07.2012 - 12.2012
Program Specialist – Transformation Project
Louisiana DCFS
06.2011 - 07.2012
Social Service Analyst II
Louisiana DCFS
06.2008 - 06.2011
Juris Doctor -
Southern University Law Center
MBA -
University of Phoenix
Bachelor of Science - Mathematics
Southern University And A&M College