Konji Boakye
Waxhaw,NC
Summary
Fraud and compliance professional with 25+ years of experience investigating suspicious activity, monitoring transactions, and ensuring adherence to regulatory standards. Skilled in fraud detection, account takeover prevention, identity verification, and compliance audits across industries including retail, financial services, hospitality, and healthcare. Proven success leveraging tools like ZenDesk, Salesforce, Excel, and Google Sheets to manage fraud investigations, resolve escalations, and maintain operational accuracy. Known for detail orientation, confidentiality, and adaptability in fast-paced environments.
Overview
22
22
years of professional experience
Work History
Administrative Sales Support Specialist
Frieling USA
01.2022 - Current
- Investigate and resolve 20+ daily warranty and fraud-related claims, monitoring transactions for red flags such as mismatched addresses or unauthorized purchases.
- Handled customer tickets through ZenDesk, ensuring accurate case tracking and timely escalations.
- Built Excel reports to analyze claims and identify suspicious activity patterns, improving fraud detection.
- Recovered critical compliance documentation, preventing a $20K penalty.
Night Auditor & Front Desk Agent
Marriott
01.2019 - Current
- Conduct nightly audits of financial transactions, reconciling discrepancies and identifying potential fraud.
- Verified guest identities and flagged suspicious activity involving 3rd-party credit cards.
- Trained staff on compliance, fraud awareness, and confidentiality protocols.
Sales Specialist
Red Ventures
01.2021 - 01.2022
- Protected sensitive customer data while ensuring compliance with FCBA, FCRA, and CARD Act regulations.
- Used Salesforce CRM to manage accounts, ensuring secure handling of social security and credit card information.
- Escalated suspicious account activity and maintained compliance during the sales process.
- Ranked in top 10% of sales professionals by applying fraud awareness and compliance practices.
Regional Manager
MC Benefits Consultants
01.2017 - 01.2020
- Conducted compliance audits and implemented proactive measures to minimize fraud exposure.
- Trained 100+ employees on compliance, confidentiality, and fraud prevention practices.
- Supported financial risk assessments and occasional fraud-related investigations.
Benefit Verification Specialist
Lash Group
01.2013 - 01.2018
- Reviewed medical benefit authorizations and ICD coding for compliance, flagging discrepancies.
- Assisted customers with appeals for denied claims, conducting compliance research and data verification.
- Maintained accuracy in handling sensitive medical and financial data.
Operations Consultant
Allen George Realty & Management Group
01.2007 - 01.2010
- Investigated high-risk clients and transactions, supporting fraud prevention and regulatory audits.
- Ensured compliance with RESPA, TILA, and FHFA mortgage regulations.
- Collaborated with underwriters, title companies, and attorneys to resolve loan conditions.
Operations Processor II
Wells Fargo Home Mortgage
01.2004 - 01.2007
- Supported underwriting teams by verifying documentation and escalating irregularities.
- Processed high-volume mortgage applications, ensuring regulatory compliance and timely loan approvals.
- Reviewed foreclosure and bankruptcy cases, ensuring accurate analysis and resolution which minimizes errors in processing workflows.
- Partnered with underwriters to validate loan documentation, mitigating risks and ensuring funding accuracy
Education
Mortgage Loan Officer Coursework - Completed Required Hours
Mortgage Educators & Compliance
Charlotte, NC01.2021
Property Adjuster License - TX & NC
Property Adjusting Academy LLC & Xactimate
Charlotte, NC07.2019
Associate of Science - Business
Montreat College
Charlotte, NC12.2010
NC Real Estate Practice -
Mingle School of Real Estate
Charlotte, NCCertified Pharmacy Technician -
Central Piedmont Community College
Charlotte, NC05.2004
Skills
- Fraud Detection & Prevention
- Transaction Monitoring & Risk Analysis
- Account Takeover (ATO) Mitigation
- Identity Verification & Authentication
- Escalation & Case Management
- Compliance Audits & Risk Mitigation
- Appeals & Dispute Resolution
- Data Review (Live & Historical)
- Process Improvement & Workflow Optimization
- Confidentiality & Critical Decision-Making
- Fraud & Case Systems: ZenDesk, Salesforce, Ticketing/Case Management Tools
- Data Analysis: Microsoft Excel (VLOOKUP, pivot tables, advanced filters), Google Sheets, Tableau
- Productivity Platforms: Workday, Slack, Microsoft Office Suite
- Other: Records Management, Document Verification, Compliance Systems
Timeline
Administrative Sales Support Specialist
Frieling USA
01.2022 - Current
Sales Specialist
Red Ventures
01.2021 - 01.2022
Night Auditor & Front Desk Agent
Marriott
01.2019 - Current
Regional Manager
MC Benefits Consultants
01.2017 - 01.2020
Benefit Verification Specialist
Lash Group
01.2013 - 01.2018
Operations Consultant
Allen George Realty & Management Group
01.2007 - 01.2010
Operations Processor II
Wells Fargo Home Mortgage
01.2004 - 01.2007
Mortgage Loan Officer Coursework - Completed Required Hours
Mortgage Educators & Compliance
Property Adjuster License - TX & NC
Property Adjusting Academy LLC & Xactimate
Associate of Science - Business
Montreat College
NC Real Estate Practice -
Mingle School of Real Estate
Certified Pharmacy Technician -
Central Piedmont Community College
Professional Title
Fraud & Compliance Analyst | Risk Investigator | Customer Protection Specialist
Technical Skills
• Fraud & Case Systems: ZenDesk, Salesforce, Ticketing/Case Management Tools
• Data Analysis: Microsoft Excel (VLOOKUP, pivot tables, advanced filters), Google Sheets, Tableau
• Productivity Platforms: Workday, Slack, Microsoft Office Suite
• Other: Records Management, Document Verification, Compliance Systems
Additional Work History
Piedmont Airlines – Charlotte, NC (Ramp Agent | 2013 – Present)
• Supported aviation safety and compliance procedures at a busy airport.
• Ensured adherence to TSA and FAA regulations, maintaining compliance and security awareness.
Fun Learning Christian Academy – Charlotte, NC (Administrative/Instructor | 2004 – 2013)
• Managed school administrative records, ensuring compliance with state education standards.
• Taught and mentored students, enforcing safety and regulatory compliance.
Polaris Laboratories/Neil Medical – Charlotte, NC
(Seasonal Pharmacy Technician | [2004-2018])
• Processed and verified prescriptions in compliance with state and federal pharmacy regulations.
• Maintained secure handling of controlled substances and patient confidentiality.
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