Konkeera CHunn
Hogansville,Ga
Summary
Experienced and reliable customer service officer with extensive experience helping to meet customer satisfaction needs. Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone. Great interpersonal skills, effective communication, strategic thinking, negotiation, conflict resolution, and similar.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
P2P, Piedmont Atlanta Hospital
12.2020 - Current
- Responsible for answering questions and resolving disputes as the single point of contact for external and internal customer groups
- Daily monitoring, management, and escalation of delayed shipments, products
- Maintains strong customer focus and develops key relationships with external vendors, internal customers, and accounts payable to identify and resolve requisitions, purchase orders, invoices, and reports
- Professionally respond to incoming requests from customers, ensure issues are addressed promptly, and follow through to resolution in an efficient, timely, and accurate manner
- Works collaboratively with supply chain and accounts payable staff in addressing customer concerns
- Process vendor credits and RTVs
- Be identified as the subject matter expert in Peoplesoft FSCM operations
- Understand and fully participate in the procure-to-pay process to ensure timely payment of vendors
- Escalates critical issues to buyers, strategic sourcing coordinators, and/or managers for assistance.
Mental Health Technician
Devereux Behavior Health Center
11.2015 - 11.2020
- Supervise individuals in living areas
- Ensures prompt and appropriate assistance to individuals in the event of behaviors, illness, and emotional trauma
- Initiate disciplinary reports
- Conduct shakedown for contraband materials
- Prepare reports and maintain daily logs as required
- Initiates disciplinary reports
- Responsible for supervising and controlling individuals’ activity within the facility
- Promotes facility cleanliness and reports needs for maintenance.
Customer Service Representative
Humana
08.2011 - 11.2015
- Answer phone calls utilizing a multi‐line telephone system
- Ensure accurate and timely processing of all requests by taking appropriate action, such as scheduling appointments, taking messages, and transferring calls to appropriate staff
- Ensure thorough records are maintained by documenting discussions, messages, and actions to process inquiries
- Resolve patient issues through independent problem solving and with a goal of the first call.
Education
Associates of Business -
Strayer University
Certified Nursing Assistant - undefined
Atlanta Career Institute
HS Diploma - undefined
Tift County High School
Skills
- Clear Communication Skills
- Adaptability
- Effective Listening
- Conflict Management
- Leadership and Teamwork Skills
- Performance Monitoring
Timeline
Customer Service Representative
P2P, Piedmont Atlanta Hospital
12.2020 - Current
Mental Health Technician
Devereux Behavior Health Center
11.2015 - 11.2020
Customer Service Representative
Humana
08.2011 - 11.2015
Associates of Business -
Strayer University
Certified Nursing Assistant - undefined
Atlanta Career Institute
HS Diploma - undefined
Tift County High School
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