Konnie Dunnuck
Poneto,IN
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
37
37
years of professional experience
Work History
Administrative Assistant/Contract Administrator
Bluffton Physician Services, LLC
05.2012 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Oversaw contracts for the facility and clinic departments using both manual and automated strategies.
- Initiated, reviewed and revised contracts for accuracy and completeness.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Liaised between clients and vendors and maintained effective lines of communication.
- Facilitated communication between involved parties to enable timely contract sign-off.
Patient Account Representative
Bluffton Regional Medical Center
07.1988 - 05.2012
- Utilized computer programs to create invoices, letters, and other documents.
- Prepared reports detailing billing actions, flags, and other key information.
- Worked with outside entities to resolve issues with billing, claims, and payments.
- Posted electronic/manual payments and processed refunds.
- Contacted patients after insurance was calculated to obtain payments.
- Responded to patient, family, and external payer inquiries.
- Electronically submitted bills according to compliance guidelines.
- Researched billing errors and discrepancies to initiate corrective action.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
Education
Associate of Applied Science - Business Administration
Ivy Tech Community College
Marion, In12-2020
Skills
- Data entry
- Advanced MS office suite
- Expense reporting
- Strong problem solver
- Business operations support
- Invoice processing
- Scheduling and calendar management
- Workflow optimization
- Contract agreement preparation
- Customer and client relations
- Multitasking and prioritization
- Task prioritization
2-time recipient of the "Associate of the Month" and 1-time "Key to Success"
Both the Associate of the Month and Key to Success awards are nominated by co-workers and peers for outstanding performance in job duties and commitment.
Timeline
Administrative Assistant/Contract Administrator
Bluffton Physician Services, LLC
05.2012 - Current
Patient Account Representative
Bluffton Regional Medical Center
07.1988 - 05.2012
Associate of Applied Science - Business Administration
Ivy Tech Community College
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