Konnie Farmer
Rocky Mount,NC
Overview
36
36
years of professional experience
1
1
Certification
Work History
Master Detention Officer
Nash County Sheriff's Office
Nashville, NC
01.2025 - Current
- Executed custodial duties for the transportation, security, and supervision of prisoners at the Nash County Sheriff's Office, including direct supervision, desk duty, prisoner escorts, and transportation of inmates.
Master Detention Officer
Wake County Sheriff Department
Raleigh, NC
07.2019 - 06.2024
- As a Detention Officer I'm responsible for custodial duties associated with the transportation, security, and supervision of prisoners in the Wake County Detention Center (WCDC) and the Wake County Public Safety Center (PSC) Detention Officers perform a variety of duties ranging from direct supervision, desk duty, prisoner escorts, Detention Response Team, and transportation of inmates Work is performed in accordance with the Wake County Sheriff's Office policies and procedures, North Carolina Department of Health and Human Services, and the Training and Standards Council of the Department of Justice of North.
Revenue Tax Technician
North Carolina Dept of Revenue
Raleigh, NC
10.2014 - 08.2018
- Staff supervision
- Deliver trusted and professional customer service and technical assistance to visitors, attorneys, and external agencies (CPA's and attorneys)
- Review accuracy of documentation and assist clients while also educating them on the tax law and changes.
- Review and interpret the regulations and procedures from the state and federal level to make sure our customers are in compliance with the laws for their tax situation.
City of Rocky Mount
Rocky Mount, NC
06.2010 - 10.2014
- Receive and process incoming calls that contain confidential information
- Retain knowledge of rules, regulations, and compliance as applicable to individual situations
- Maintain professionalism while assisting customers who may be frustrated with a conflict or compliance issue
- Provide office support to administration staff which includes maintaining: bookkeeping, invoices, and client files
- Gather and analyze data to ensure client receives the appropriate plan and services
- Assess and interview clients to gather their relevant data and logistical information
- Refer clients to the appropriate external agencies and community supports
Family Service Specialist
Nash, Edgecombe, Economic Development (N.E.E.D)
Rocky Mount, NC
06.2008 - 12.2010
- Responsible for evaluating case files to determine eligibility for the child to enter the Head Start Program
- Conduct home visit to families when required and Prepare and make reports
- Make referrals and follow-up to assure delivery of needed assistance to families is met
- Considerable knowledge of the needs, problems, and attitudes of disadvantaged persons
- Assist applicant in setting up a plan for achieving short and long term goals within the family unit
- Perform group projects to get information out to the parents about services offered to low income families
- Maintain a caseload of 68 families within Nash, Edgecombe, Economic Development
- Demonstrate compassion while maintaining professionalism and policy adherence
Trainer and coach
EMBARQ CORPORATION
Tarboro, NC
01.2005 - 12.2008
- Deliver coaching to consultants
PCS Consultant
SPRINT CORPORATION
Tarboro, NC
01.1998 - 12.2005
- Educational Consultant and sales of products
- Quickly and effectively solve customer challenges, Total technical support for all cellular services
- Efficiently performed troubleshooting and problem-solving procedures for cellular services, features, plans, billing, processed payments, account
- Reconstruction and account modification which consist of out bound calls
- Answered 200 plus calls per day, which was handled in a timely manner
- Made outbound calls to irate customers to confirm and resolve all their issues
Residential and Business Consultant
CT&T/SPRINT CORPORATION
Rocky Mount, NC
01.1990 - 12.1998
- Sales representative & Coach-Business Office
Education
BA - Business Administration
Wesleyan College
Rocky Mount, NC01-2007
Skills
- Law Enforcement
- Prisoner supervision
- Policy enforcement
- Incident reporting
- Safety management
- Security protocols
- De-escalation techniques
- Crisis Intervention
- Policy management
- Inmate Management
- Strategic Planning
- Emergency Response
- Threat Assessment
- Communication
- Situational awareness
- Team collaboration
- Attention to detail
- Professional integrity
- Policy Compliance
- Conflict resolution
Certification
- First Aid Certification
- CPR Certification
Willing To Relocate
- Raleigh, NC
- Rocky Mount, NC
- Greenville, NC
Personal Information
Authorized To Work: US
Timeline
Master Detention Officer
Nash County Sheriff's Office
01.2025 - Current
Master Detention Officer
Wake County Sheriff Department
07.2019 - 06.2024
Revenue Tax Technician
North Carolina Dept of Revenue
10.2014 - 08.2018
City of Rocky Mount
06.2010 - 10.2014
Family Service Specialist
Nash, Edgecombe, Economic Development (N.E.E.D)
06.2008 - 12.2010
Trainer and coach
EMBARQ CORPORATION
01.2005 - 12.2008
PCS Consultant
SPRINT CORPORATION
01.1998 - 12.2005
Residential and Business Consultant
CT&T/SPRINT CORPORATION
01.1990 - 12.1998
BA - Business Administration
Wesleyan College