Konnor Jacobs
Phoenix,USA
Overview
14
14
years of professional experience
1
1
Certification
Work History
Cashier
Fry's Food Stores
01.2019 - 01.2020
- Deliver exemplary customer service
- Process transactions and assist customer with self check out stations
- Cash handling responsibilities
- Inventory management, stocking, practice proper food safety standards
Human Resources
DeShon Laraye Pullen PLC
05.2018 - 01.2019
- Talent acquisition and sourcing applicants.
- Actively manage all posts and listings across various hiring platforms.
- Prescreen, phone, panel, in-person and exit interviews.
- Welcoming feedback and addressed areas of opportunity to improve and better support the firm.
- Implementation and compliance surrounding policies and procedures.
- Promoted a partnership based and open dialogue approach.
- Worked closely with and coordinate communications between C.E.O. and other staff members where appropriate.
- Support other firm responsibilities including but not limited to: client meetings and interviews, new client development, reception, legal assistant, filing and records, executive assistant duties and processing payroll.
Store Manager
Starbucks Coffee Company
04.2015 - 05.2017
- Responsible for all business metrics and reporting including but not limited to: profit and loss statements, driving overall sales, promoting repeat business, sales comp and growth, waste and labor management, inventory management, cash handling/auditing, scheduling, goal setting/execution, waste management, quality assurance standards audit and business ethics and compliance.
- HR duties including talent acquisition and performance management.
- Executing annual operating priorities consistently and ensuring store compliance.
- Retail and promotional knowledge, keeping store visually appealing and up to cleanliness and company mandated standards
- "Coffee Master" certified with high level coffee and product knowledge, sharing with customers and uplifting the team.
- Supporting other store managers in their roles, offering mentorship and supporting district needs and priorities.
- District Community Outreach Lead - Coordinated with other leaders and planned community service events throughout the valley.
Assistant Store Manager
Starbucks Coffee Company
11.2013 - 04.2015
- Assist store manager in their role and act as interim wherever necessary.
- Assisting in inventory, waste and labor management.
- Understanding of store metrics, targets, promotions and standards.
- Assisting with scheduling responsibilities.
- Served a time limited assignment as a store manager before being placed in the store manager role.
Shift Supervisor
Starbucks Coffee Company
05.2017 - 02.2018
- Conveying priorities and action items as well as ensuring communication from upper management reaches partners on the front line-those closest to the work.
- Ordering and inventory management duties.
- Understanding of and impacting store metrics, targets, promotions and cleanliness including Health Code and internal quality assurance standards.
- Leading and taking personal accountability for the customer experience and promoting return business.
- Cash management duties, till counts, safe balancing and daily deposit.
- Maintaining the ability to flex in and perform barista or any other role and responsibilities while running shifts.
Barista
Starbucks Coffee Company
11.2010 - 01.2012
- In-depth customer connection and provide legendary customer experience.
- Maintain standards and represent brand image, execute routine and quality assurance expectations
- Cash handling duties, processing transactions and use of Symphony point of sale and other proprietary software
Ski Patroller/ Ski Patrol Dispatcher
Arizona Snowbowl
01.2006 - 01.2010
- Coordinate all personnel on the mountain, ambulance, law enforcement, Forest Service and other entities to best support the needs of our visitors and pass-holders, always with safety in mind
- Maintain moving parts and manage concurrent events; make pressured decisions and take calculated risks
- Monitor, coordinate and direct communications via Radio and Telephone
- Opening and closing duties, medical paperwork, notify all departments of current events
- Document incident reports and various other notes on all calls, follow up on incidents including injuries, lift evacuation, and avalanche related situations
- Administer on-hill medical assessment, medical paperwork, and transport
- Conduct training exercises and develop on a team focused basis
Education
Undergraduate Studies - Business And Communications
Arizona State University
PET Training
RI International
Phoenix, AZ08-2023
High School -
Sinagua High School
Flagstaff, AZ05-2010
Skills
- Business ethics and compliance
- Coachable and teachable
- Varying proprietary software proficiency
- Microsoft Office proficiency
- Work ethic and professional integrity
- Patience and empathy
- Typing speed of 45 words per minute
- Proficient in 10 key data entry
- Interpersonal skills and communication
- Phone and in person etiquette
- Continuous development
- Accountable
- Compassionate and Empathetic
- Leadership and mentoring
- Performance management
- Critical eye for details
- Efficiency and productivity
- Growth based mindset
- Customer service
- Understanding business metrics
- Complex Problem-solving
- Versatility
- Works well in individual or team environment
Certification
- AZ State Certified Recovery Support Specialist, 2023
- Wilderness First Responder Certification, 2009
- PSI Experience Basic Seminar, 2019
- Hugh O'Brien Youth Leadership Seminar, 2007
Timeline
Cashier
Fry's Food Stores
01.2019 - 01.2020
Human Resources
DeShon Laraye Pullen PLC
05.2018 - 01.2019
Shift Supervisor
Starbucks Coffee Company
05.2017 - 02.2018
Store Manager
Starbucks Coffee Company
04.2015 - 05.2017
Assistant Store Manager
Starbucks Coffee Company
11.2013 - 04.2015
Barista
Starbucks Coffee Company
11.2010 - 01.2012
Ski Patroller/ Ski Patrol Dispatcher
Arizona Snowbowl
01.2006 - 01.2010
- AZ State Certified Recovery Support Specialist, 2023
- Wilderness First Responder Certification, 2009
- PSI Experience Basic Seminar, 2019
- Hugh O'Brien Youth Leadership Seminar, 2007
Undergraduate Studies - Business And Communications
Arizona State University
PET Training
RI International
High School -
Sinagua High School
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