Konnor Nguyen
IRVINE,CA
Summary
Dynamic and innovative professional with a proven track record of excelling in customer-focused roles at renowned companies like the Walt Disney Company and Starbucks. Specializes in enhancing guest experiences and ensuring safety for all guests and team members. Proficient in effective communication and rapid learning, driving team success and individual achievement.
Overview
7
7
years of professional experience
Work History
Merchandise Cast Member
Walt Disney Co.
06.2024 - 09.2024
- Providing great customer service to guests at merchandise locations at Disney California Adventure Park.
- Maintained cleanliness of the store environment
- Handled transactions using point-of-sale system
- Providing information to guests.
- Performed daily store opening and closing procedures.
Barista
ManpowerGroup
Irvine, CA
02.2024 - 06.2024
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Adhered to health department regulations concerning sanitation standards.
Team Leader
Target
Irvine, CA
06.2023 - 10.2023
- Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.
- Monitored stock levels of coffee beans, syrups, cups, lids, and other supplies needed for operation.
- Maintained a clean and well-stocked work area throughout shifts.
- Ensured compliance with health department regulations related to food handling practices.
- Resolved customer complaints in a polite and professional manner.
- Performed opening duties such as setting up espresso machines for the day's operations.
- Closed store by counting money at end of shift, restocking shelves and cleaning work areas.
Merchandise/Attractions Cast Member
Walt Disney Co.
08.2021 - 06.2023
- Delivered exceptional customer service at Downtown Disney District merchandise locations
- Replenishing stock on the sales floor and cleaning
- Managing point-of-sale operations effectively
- Ensure safe and efficient operation of attractions for riders
- Supplied comprehensive information regarding the park to visitors
- Engaged with guests using the 5 Keys: Show, Efficiency, Safety, Inclusion, and Courtesy
- Safely group guests onto attraction.
- Manage Lightning Lane/Disability Access Service (DAS) guests.
Grocery Associate (Outbound)/Training Ambassador
Amazon Fresh
Irvine
10.2020 - 10.2021
- Coordinated fulfillment of online grocery requests efficiently.
- Assisting team members in resolving issues, such as absent merchandise and mislabeled barcodes.
- Ensured effective team oversight during work periods
- Recognized as leading associate with maximum pick rate for grocery orders
- Greeted customers as they arrived in the store and provided assistance as needed.
- Checked expiration dates on food items to ensure quality standards were met.
Group X Instructor
24 Hour Fitness/Crunch Fitness
10.2017 - 07.2021
- Taught multiple fitness formats.
- Inspired hesitant clients to try diverse dance styles
- Developed strong leadership abilities by instructing members.
- Based in all locations within Southern California.
- Taught high-energy, instructor-led exercise classes designed to improve cardiovascular health, muscular strength, and flexibility.
- Created a fun and supportive atmosphere during classes by playing upbeat music.
Barista
Starbucks
07.2019 - 11.2020
- Handcrafting beverages and food for customers.
- Handled customer interactions efficiently in dynamic environments
- Collaborated with team members to ensure cohesive operations.
- Ensured secure and smooth transitions at the start and end of each business day
- Based in all locations within Orange County.
Education
High school Diploma -
Woodbridge High School
06.2016
Some College (No Degree) - Hospitality
Orange Coast College
Skills
- Effective Communication Abilities
- Strong Interpersonal Skills
- Customer-Focused Approach
- Quick Learning Ability
- Innovative Thinking
- Detail-Oriented Approach
Timeline
Merchandise Cast Member
Walt Disney Co.
06.2024 - 09.2024
Barista
ManpowerGroup
02.2024 - 06.2024
Team Leader
Target
06.2023 - 10.2023
Merchandise/Attractions Cast Member
Walt Disney Co.
08.2021 - 06.2023
Grocery Associate (Outbound)/Training Ambassador
Amazon Fresh
10.2020 - 10.2021
Barista
Starbucks
07.2019 - 11.2020
Group X Instructor
24 Hour Fitness/Crunch Fitness
10.2017 - 07.2021
High school Diploma -
Woodbridge High School
Some College (No Degree) - Hospitality
Orange Coast College
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