Konrad Wojtas

I have started my career on Service Desk in January 2020, from that time i had opportunity to work on many internal positions in my SD Team, and in SD Department itself
Internally in Team: TL, Trainer, Quality Advocate, SME, 1.5 Agent
On Department: Education Leader, Automation Leader

I have several years of experience working on Service Desk, during that time I had opportunity to work on many Service Desk positions: Level 1 Agent, 1.5 Level Agent, Quality Advocate/Trainer, Subject Matter Expert, Team Leader.
Possibility to work on different positions gave me a good overview of Service Desk as a whole and how the team should operate to achieve its business goal. I have a good understanding of roles, responsibilities and struggles present on Service Desk which allows me to effectively manage and support the team.
Besides my work within the team through the years I have been active in Service Desk Unit performing following roles: Education Leader, Automation Leader, New Hire Trainer.
I am also involved in CIC Poland's Leadership Education - Leaders Edge as a trainer and I was taking a organizational part of expansion of this Service Desk initiative to entire CIC.
For the last 3 years I have been also representing Kyndryl in CRC initiative to attract university students to join Kyndryl.
Additionally this year I have supported my Manager and Operational Manager in conducting The Kyndryl Way conversations with the entire Unit.
During my work on Service Desk I was working as Team Leader in State Street and Helaba team and managing Bank Of Ireland, Informa, KPMG Teams with the support of Manager.

List of locals that i was working in under Piotr Jurgielewicz JMC: Rejs Pub, Motyla Noga, Chlebusik, Nieinna

Construction Of Office Spaces - Glass and fire proof walls solutions