Konstance Thomas
Parkville,MD
Summary
Dynamic and resourceful professional with a strong background in customer service, team leadership, and operational management. Demonstrates exceptional communication skills and the ability to resolve complex issues, significantly enhancing customer satisfaction. Adept at adapting to changing environments and leading teams to achieve company goals. Moreover, dedicated individual with a passion for tackling difficult challenges, and an enthusiasm for embracing new experience. Well rounded people’s person, excellent communication skills, hardworking and goal oriented.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative REMOTE PT
ComputerShare
11.2024 - Current
- Responded to customer requests for products, services, and company information.
- Responded proactively and positively to rapid change.
- Promptly responded to inquiries and requests from prospective customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Implemented and developed customer service training processes.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
International Supplier Relations
WebstaurantStore
07.2024 - Current
- International Orders Management: Coordinate and manage the procurement of products from international suppliers, ensuring timely and accurate delivery.
- Invoice Processing: Review and process invoices, ensuring accuracy and compliance with company policies. Resolve discrepancies with vendors and internal departments.
- Packaging Oversight: Evaluate and select appropriate packaging solutions to ensure product safety and cost-effectiveness during shipping and storage.
- Inventory Control: Monitor inventory levels to maintain optimal stock levels and prevent overstock or stockouts.
- Vendor Relationship Management: Build and maintain strong relationships with suppliers to ensure reliable sourcing and effective communication.
- Compliance and Documentation: Ensure compliance with international trade regulations and maintain accurate procurement records and documentation.
Morgage Outbound Call Specialist
Surefire Marketing
05.2023 - 07.2024
- Strategically transfer phone calls to appropriate banking partners, optimizing the client conversion process.
- Educate potential clients about mortgage programs, enhancing understanding and engagement.
- Maintain a professional company image through effective phone interaction, leading to improved customer feedback.
- Organize and prioritize workflow to meet departmental goals, demonstrating advanced project management skills.
- Lead a team of 5 specialists, scheduling shifts, and conducting performance reviews to ensure top service delivery.
Call Center Representative
Med Alert MD
01.2023 - 04.2023
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Developed effective working relationships with team members across multiple departments.
- Attended regular training sessions on updates and changes within the industry or organization.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Analyzed data collected during each call in order to identify trends in customer feedback.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Learning Ambassador
Amazon
02.2022 - 12.2022
- Provided guidance to students on how to navigate the Learning Management System.
- Conducted one-on-one or group tutorials for students who needed extra help with assignments.
- Assisted faculty in creating course materials and activities that support learning objectives.
- Researched and evaluated new technologies for potential integration into course materials.
- Generated reports on student engagement metrics and identified trends over time.
- Provided technical assistance to students experiencing difficulties accessing their accounts or submitting assignments online.
- Assessed learners' needs through surveys, interviews, focus groups.
- Coordinated packing and shipping operations, emphasizing safety and efficiency.
Modern Farmer
Bowery Farming
01.2021 - 02.2022
- Managed breeding programs following best practices in animal husbandry.
- Assessed market conditions to identify opportunities for selling products at optimal prices.
- Inspected facilities regularly for compliance with local laws concerning animal welfare.
- Reviewed records of feed consumption, water intake, egg production, making adjustments where necessary.
- Developed strategies that promote efficient use of resources such as water and energy.
- Attended conferences and seminars to keep up-to-date on new developments in agriculture field.
- Planned and implemented crop rotation schedules to maximize soil fertility.
- Sowed seeds, planted seedlings, and transplanted crops by hand or with mechanized equipment.
- Monitored growth of crops and weeds, applying herbicides as needed.
- Maintained farm machinery, tools, and buildings in good working order.
- Recorded information such as production costs, yields, grades, moisture content, and other data related to crop production.
Education
High School Diploma -
Vivien T Medical Arts Academy
06-2021
Skills
- Cross-Selling and Upselling
- Call Control
- Stress Tolerance
- Problem-solving skills
- CRM Software
- Customer communications
- Analytical abilities
- Data Gathering
- Time Management
- Customer Service
- Marketing Strategies
- Relationship Building
- Organizational Skills
- Data Entry
- Microsoft Office
- Team Leadership
- Analytical Skills
- Technical Proficiency
- Microsoft Office Suite
- Adaptability
- Reliability
- Social Media Platforms and Tools
Affiliations
- Volunteer Work: Engaging in community service projects, such as organizing charity events, volunteering at local shelters, or participating in community clean-up days.
- Industry Conferences and Workshops: Participation in industry-specific conferences such as customer service summits, marketing workshops, or technology expos.
Certification
- Real Estate
Accomplishments
- Honoree of English
- Honor Roll 1st Semester 2021
- Completed AP course in History and English
- Student Tutor, for example I helped the lower class complete a Socratic Seminar on 4 books!
- Student Mentor: talked with a student about their hard times.
- Physical Fitness Club: I played volleyball and ran track!
Timeline
Customer Service Representative REMOTE PT
ComputerShare
11.2024 - Current
International Supplier Relations
WebstaurantStore
07.2024 - Current
Morgage Outbound Call Specialist
Surefire Marketing
05.2023 - 07.2024
Call Center Representative
Med Alert MD
01.2023 - 04.2023
Learning Ambassador
Amazon
02.2022 - 12.2022
Modern Farmer
Bowery Farming
01.2021 - 02.2022
- Real Estate
High School Diploma -
Vivien T Medical Arts Academy
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