Konstantin Biryukov
Dublin,CA
Summary
Highly motivated and adaptable IT professional with diverse experience in networking, helpdesk/tech support, cybersecurity, and education. Proven ability to provide exceptional technical support, troubleshoot complex issues, and ensure seamless operation of IT systems in heterogeneous LAN/MAN/WAN and mobile environments. Extensive experience in installation, implementation, and testing of various hardware, vertical applications, and off-the-shelf software. Possesses strong analytical and problem-solving skills, with a demonstrated track record of delivering efficient solutions. Fluent in English, Russian, and French.
Keywords: IT Support, Helpdesk, Network Administration, Cybersecurity, Technical Support, Troubleshooting, Hardware Installation, Software Implementation, Multilingual
Overview
8
8
years of professional experience
3
3
Certification
Work History
IT and Learning Support Specialist
Learnix Tree Center
Washington DC, US
08.2022 - Current
- Providing technical support and assistance to students and staff, resolving hardware and software issues.
- Ensuring the smooth operation of digital skills training sessions. - Configured and set up Learning Management Systems (LMS) - LearnDash and Training Management Systems (TMS) - Arlo to enhance the learning experience.
- Creating technical documentation for internal use by IT staff members.
- Installed, configured, tested, and maintained operating systems, application software, and system management tools.
- Managing daily backup processes for all servers using enterprise-level backup and recovery software solutions.
- Conducting research on emerging products, services, protocols, and standards in support of system development efforts.
- Resolving escalated customer service requests as needed in order to ensure successful resolution of customer complaints.
- Configuring routers and switches according to organizational specifications.
- Developing scripts to automate routine tasks related to system maintenance, providing systems integration with Zapier.
- Using remote login tools to assist clients with technical and product questions, configuring and troubleshooting SSO configurations.
- Assisting customers with various types of technical issues via email, live chat and telephone. Delivering remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Developing and maintained strong relations with customers to meet quality expectations.
IT Support and Developement Project Coordinator
Island Private School
Limassol, Cyprus
07.2022 - 01.2023
- Worked closely with stakeholders to define project scope and objectives.
- Organized and maintained project documents, including charters, schedules, budgets, and reports.
- Conducted regular meetings with project teams to review progress and identify potential issues.
- Installed, configured, maintained and troubleshot hardware, software and peripherals. Configured and Managed IT infrastructure, including troubleshooting and maintenance, including WLAN, and LAN networks (Alcatel-Lucent), MDM (Jamf), Firewall, Security and Windows Server Infrastructure, ActiveDirectory/ Azure and Office 365, plus SSO integration with Google Suite and Apple Business Solutions.
- Supported the backoffice systems, including Hubspot, Asana, HP Printing and Print Management solutions.
Assisted with the setup of new computers and user accounts. - Resolved customer inquiries in a timely manner.
Implemented security measures such as virus scans and firewall configurations. - Analyzed system logs, identified potential issues, and implemented solutions in a timely manner.
- Served as SME in troubleshooting, resolving, and supporting desktops, laptops, applications, hard phones and WIFI devices.
- Created technical documentation for internal use by IT staff members.
- Monitored server performance metrics to identify areas of improvement or optimization.
- Provided guidance to junior team members while developing their skillsets in the field of IT Support Engineering.
- Developed scripts to automate routine tasks related to system maintenance. Participated in weekly meetings with other IT staff members in order to discuss new technologies or strategies for improving efficiency within the department.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
IT Support And Developement Project Manager
Russian Postal Service
Moscow, Russia
01.2021 - 02.2022
- Managed projects from procurement to commission.
- Planned, designed, and scheduled phases for large projects.
- Oversaw the development and assessment of digital skills for a large employee base. Designed training programs for developers, software testers, and QA engineers.
- Provided technical support to employees and ensured the efficiency of IT systems. Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
- Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
Provided guidance to team members regarding tasks assigned to them. - Configured, tested and deployed new hardware and software systems in accordance with company standards.
Monitored system performance, identified and resolved technical issues to ensure optimal operation of the network infrastructure. - Installed, configured and maintained server operating systems including Windows Server 2008, 2012, 2016.
- Managed backups of data files using established procedures to ensure business continuity. Assisted in the design, implementation and maintenance of virtualization solutions including VMware ESXI 5.5, 6.0, 6.5, 7.0.
- Assisted in the design, implementation and maintenance of Microsoft Windows OS using WSUS or SCCM 2012 R2, 2016, 2019.
- Modified and customized commercial programs for internal needs.
- Maintained audit trail and statistical records of problems and conditions reported by client. Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.
- Actively participated in disaster recovery testing exercises to validate existing backup strategies.
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
- Worked with external departments to affect IT Support improvements.
Senior Information Technology Management Consultan
Moscow Economics School
Moscow, Russia
08.2016 - 08.2021
- Created service level agreement for IT operational functions and help desk operations.
- Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
- Analyzed client's current system infrastructure and identified opportunities for improvement. Created custom applications utilizing various programming languages such as Java, HTML, CSS, JavaScript.
- Performed research on latest technologies and trends in the IT industry to make recommendations to clients.
Maintained knowledge of advances in information technology systems and applications. Provided company users with tech support for IT problems and account maintenance. Analyzed workflows and established priorities for daily operations. - Managed backup, user account and helpdesk systems.
Conducted client needs assessments, developing budgets and determining cost estimates based upon this information. - Monitored equipment functionality to verify optimal performance and adjust system controls. Modified existing software systems to enhance performance and add new features. Coordinated system installations, testing and code corrections.
- Conducted regular maintenance checks on servers, networks, storage devices. Ensured compliance with security policies including firewalls, anti-virus programs. Developed detailed reports on project status updates for management review. Maintained an up-to-date inventory of hardware and software assets owned by the company.
Examined metrics and prepared IT project progress reports. - Taught computer science and IT-related subjects to K-12 students.
- Assisted in the management of school IT infrastructure.
- Provided technical guidance and support to students and staff.
- Developed course materials including syllabi, lesson plans, homework assignments, quizzes and tests.
- Evaluated student performance using a variety of assessment tools including written exams, projects and presentations.
- Created centralized management capability by integrating warehouse management software applications.
- Communicated relevance of organizational goals, policies and procedures to IT department staff.
- Recruited, trained and supervised IT department staff.
- Procured IT resources for strategic and operational computing requirements.
- Assisted clients in developing and implementing IT strategies to improve business operations.
Education
Bachelor of Pedagogy and Psychology - Pedagogy, Psychology And Math
Mari State University
Mari El Republic, Russia07-2019
Skills
- 20 years of experience in IT and Communications and of general IT Support with extensive customer-facing experience
- 10 years of Help Desk Support experience
- Practical knowledge of cybersecurity concepts and practices
- Proficiency in networking, TCP/IP, protocols, and OSI model implementation in convergent networks
- Knowledge of ITIL standard methodologies Incident Management
- Firewall Management and Network Security Virtualization Technologies and Server Management
- Operating Systems (Windows, MacOS, iOS, Linux)
Network Architecture, VoIP Systems and Application Support - Configuration Management and Mobile Device Management
- System Administration and Active Directory, domain and group policies management
- Proficient user of Google Suite, MS Office, cloud solutions, and video editing tools
- Strong troubleshooting and problem-solving skills
- Excellent communication and customer service abilities
Certification
- Cisco CCNP, 2003
- CompTIA Security+
- EC-Council CCT – 2024
References
References available upon request.
Languages
English
Professional
Russian
Professional
Accomplishments
- Apple Distinguished Educator
Affiliations
- A cat person.
- GSW fan.
References
References available upon request.
Timeline
IT and Learning Support Specialist
Learnix Tree Center
08.2022 - Current
IT Support and Developement Project Coordinator
Island Private School
07.2022 - 01.2023
IT Support And Developement Project Manager
Russian Postal Service
01.2021 - 02.2022
Senior Information Technology Management Consultan
Moscow Economics School
08.2016 - 08.2021
Bachelor of Pedagogy and Psychology - Pedagogy, Psychology And Math
Mari State University
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