Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Konstantin Dzhaginov

Elizabeth,CO

Summary

Hardworking and motivated with years of experience and record of success in canabis industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

17
17
years of professional experience

Work History

Dispatcher

HG logistics
Denver, CO
01.2017 - Current
  • Scheduled loads according to priority and available equipment.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Worked closely with transportation supervisor to dispatch and assign loads.
  • Reported delays, accidents or other traffic and transportation situations.

Clerical Associate

TRT International
New York, NY
03.2013 - 01.2017
  • Coordinated company records and resources to assist team members with special projects.
  • Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
  • Answered customer inquiries via phone and email.
  • Maintained filing systems, both electronically and in paper form.
  • Ensured compliance with company policies and procedures.
  • Operated photocopiers and scanners, facsimile machines and personal computers.
  • Maintained an organized filing system of paper documents and electronic files.

Medical Billing Assistant

Orthoplast medical
Brooklyn, NY
02.2007 - 03.2013
  • Reviewed Explanation of Benefits statements from insurers for accuracy against charges submitted to ensure proper reimbursement was received.
  • Investigated denials from insurance carriers and resubmitted claims as needed.
  • Identified potential coding issues that could lead to denials or underpayments and addressed these issues promptly.
  • Processed and submitted claims to insurance companies electronically or by paper.
  • Reconciled account balances when necessary due to incorrect payments or rejections from payers.
  • Conducted audits on all medical bills for accuracy before submitting them for payment.
  • Maintained accurate records of claims processing in compliance with HIPAA regulations.
  • Answered inquiries from patients regarding their bills and payment plans.

Education

GED -

Kingsborough Community College of The City University of New York
Brooklyn, NY
06-2003

Skills

  • Business Administration
  • Team Leadership
  • Verbal and written communication
  • Customer Relationship Management (CRM)
  • Sales Techniques
  • Negotiation
  • Time Management
  • Sales management
  • Complex Problem-Solving
  • Schedule Preparation
  • Schedule Management

Languages

English
Professional
Russian
Professional
Ukrainian
Limited

Timeline

Dispatcher

HG logistics
01.2017 - Current

Clerical Associate

TRT International
03.2013 - 01.2017

Medical Billing Assistant

Orthoplast medical
02.2007 - 03.2013

GED -

Kingsborough Community College of The City University of New York

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Konstantin Dzhaginov