Summary
Overview
Work History
Education
Skills
Timeline
Generic

Konstantina Kontaxi

Kalamata,Greece

Summary

Dynamic manager with a proven track record at Aquarella, enhancing guest relations and satisfaction through exceptional customer service and communications. Skilled in mixology and inventory management. My leadership in staff training and problem-solving fosters a collaborative team environment, driving efficiency and positive outcomes. Adept at multiple facets of bar operations, including managing staff and inventory, controlling costs, and ensuring total cleanliness.

Overview

16
16
years of professional experience

Work History

Manager

Aquarella
12.2021 - 02.2024
  • Ensured a welcoming dining atmosphere through excellent customer service.
  • Resolved 100% of guest complaints immediately and without the need for manager intervention.
  • Increased the sales of cocktails by 11% by offering personalized recommendations.
  • Provided customers with friendly and professional service and excellent drink quality, including beer, wine, liquors, and mixed beverages.
  • Performed daily inventory audits of bar products, including alcohol, soft drinks, and supplies to ensure a high volume of daily and weekly sales.
  • Developed signature drinks, generating an 8% increase in bar revenue.
  • · Organize and facilitate private/special events, fostering relations with local organizations and repeat business with customers
  • · Train, schedule, and oversee a bar staff .
  • · Coordinated with a team of hosts, barbacks, and servers to ensure a positive first impression and overall experience for new customers
  • · Thrived in a highly collaborative, fast-paced work setting
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.


Server

Memphis Bar
04.2017 - 12.2020
  • Regularly checked in with tables to anticipate and fulfill guest needs.
  • Cleared tables efficiently and arranged table settings for new guests
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Accurately took orders and entered selections into the POS system.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Cultivated warm relationships with regular customers.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Checked guests' identification before serving alcoholic beverages.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
  • Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
  • Increased the sales of cocktails by 11% by offering personalized recommendations.
  • Provide customers with friendly and professional service and excellent drink quality, including beer, wine, liquors, and mixed beverages.

Server

Rocabella
02.2016 - 03.2016
  • Served food and beverages promptly with focused attention to customer needs.
  • Regularly checked in with tables to anticipate and fulfill guest needs.
  • Cleared tables efficiently and arranged table settings for new guests
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Accurately took orders and entered selections into the POS system.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Cultivated warm relationships with regular customers.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Checked guests' identification before serving alcoholic beverages.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
  • Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.

Server

Retro Cafe/bar
01.2012 - 02.2016
  • Served food and beverages promptly with focused attention to customer needs.
  • Regularly checked in with tables to anticipate and fulfill guest needs.
  • Cleared tables efficiently and arranged table settings for new guests
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Accurately took orders and entered selections into the POS system.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Cultivated warm relationships with regular customers.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Checked guests' identification before serving alcoholic beverages.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
  • Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.

Server

Moskito Bar
02.2015 - 12.2015
  • Served food and beverages promptly with focused attention to customer needs.
  • Regularly checked in with tables to anticipate and fulfill guest needs.
  • Cleared tables efficiently and arranged table settings for new guests
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Accurately took orders and entered selections into the POS system.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Cultivated warm relationships with regular customers.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Checked guests' identification before serving alcoholic beverages.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
  • Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.

Server

Etoual Bar
02.2014 - 03.2014
  • Served beverages promptly with focused attention to customer needs.
  • Regularly checked in with tables to anticipate and fulfill guest needs.
  • Cleared tables efficiently and arranged table settings for new guests
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Accurately took orders and entered selections into the POS system.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Cultivated warm relationships with regular customers.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Checked guests' identification before serving alcoholic beverages.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.


Server

Roagial Cafe/Bar
02.2010 - 02.2012
  • Served food and beverages promptly with focused attention to customer needs.
  • Regularly checked in with tables to anticipate and fulfill guest needs.
  • Cleared tables efficiently and arranged table settings for new guests
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Accurately took orders and entered selections into the POS system.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Cultivated warm relationships with regular customers.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Checked guests' identification before serving alcoholic beverages.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.


Server

Elite Hotel
03.2011 - 12.2011
  • Regularly checked in with tables to anticipate and fulfill guest needs.
  • Cleared tables efficiently and arranged table settings for new guests
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Accurately took orders and entered selections into the POS system.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Cultivated warm relationships with regular customers.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Checked guests' identification before serving alcoholic beverages.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
  • Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.


  • Provide customers with friendly and professional service and excellent drink quality, including beer, wine, liquors, and mixed beverages.

Server

Oli Ola Cafe
01.2009 - 03.2009
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Server

Costa Navarino
01.2009 - 03.2009
  • Regularly checked in with tables to anticipate and fulfill guest needs.
  • Cleared tables efficiently and arranged table settings for new guests
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Accurately took orders and entered selections into the POS system.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Cultivated warm relationships with regular customers.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Checked guests' identification before serving alcoholic beverages.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
  • Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
  • Provide customers with friendly and professional service and excellent drink quality, including beer, wine, liquors, and mixed beverages.
  • Served food and beverages promptly with focused attention to customer needs.

Server

Beach Bar Bergina
06.2008 - 10.2008
  • Served food and beverages promptly with focused attention to customer needs.
  • Regularly checked in with tables to anticipate and fulfill guest needs.
  • Cleared tables efficiently and arranged table settings for new guests
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Accurately took orders and entered selections into the POS system.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Cultivated warm relationships with regular customers.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Checked guests' identification before serving alcoholic beverages.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Education

High School Diploma -

High School
Kalamata, Greece
12-2005

Skills

  • Advertising and promotions
  • Customer service and communications
  • Efficiency improvement
  • Food and beverage operations
  • Guest relations and satisfaction
  • Inventory management
  • Menu creation and enhancement
  • Mixology
  • Operations management
  • Personnel supervision
  • Procedure development
  • Seasonal event planning
  • Shift scheduling
  • Staff hiring and training
  • Team motivation
  • Financial records oversight
  • Multitasking
  • Problem-solving
  • Positive attitude

Timeline

Manager

Aquarella
12.2021 - 02.2024

Server

Memphis Bar
04.2017 - 12.2020

Server

Rocabella
02.2016 - 03.2016

Server

Moskito Bar
02.2015 - 12.2015

Server

Etoual Bar
02.2014 - 03.2014

Server

Retro Cafe/bar
01.2012 - 02.2016

Server

Elite Hotel
03.2011 - 12.2011

Server

Roagial Cafe/Bar
02.2010 - 02.2012

Server

Oli Ola Cafe
01.2009 - 03.2009

Server

Costa Navarino
01.2009 - 03.2009

Server

Beach Bar Bergina
06.2008 - 10.2008

High School Diploma -

High School

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Konstantina Kontaxi