Konstantina Shaw
Las Vegas,NV
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Dispatch Assistant
KP3 Logistics, LLC
Las Vegas, NV
03.2018 - Current
- Schedules deliveries and pickups according to customer needs, organizes delivery routes.
- Manages customer accounts and invoicing.
- Answers phone calls and responds to customer emails with professionalism and high standards of customer service.
- Assists manager in all aspects of business operations.
- Maintains professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Resolves grievances/complaints politely, and in timely manner.
- Negotiates prices with customers and vendors to decrease expenses and increase profit.
Assistant Sales Manager (Floral Department)
Big Y Foods, Inc.
Torrington, CT
03.2011 - 02.2018
- Forecasted sales and established processes to achieve sales goals and minimize losses.
- Responded to customer calls and emails to answer questions about products and services.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Trained staff on operating procedures and company services.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Education
High School Diploma -
Oliver Wolcott Technical High School
Torrington, CT2008
Certificate of Business Management
Northwest Connecticut Community College
Winsted, CT2010
Skills
- Sales Expertise
- Critical Thinking
- Customer Service and Satisfaction
- Verbal and Written Communication
- Clerical Support
- Resolving Issues
- Strong Telephone Etiquette
- Prospecting and Cold Calling
- Research and Analysis
- Social Media Marketing
- Good Listening Skills
- Calm and Professional Under Pressure
Timeline
Dispatch Assistant
KP3 Logistics, LLC
03.2018 - Current
Assistant Sales Manager (Floral Department)
Big Y Foods, Inc.
03.2011 - 02.2018
High School Diploma -
Oliver Wolcott Technical High School
Certificate of Business Management
Northwest Connecticut Community College