Konstantino Paz
Tampa,FL
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
3
3
years of professional experience
Work History
Maintenance Technician
Christ the King Catholic High School
07.2023 - Current
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Performed preventive maintenance and repairs on various types of equipment.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed safety protocols to minimize workplace accidents.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
Interpreter
Teleperformance
11.2022 - 06.2023
- Interpreted conversations between foreign language-speaking clients and others.
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
- Interpreted spoken and written languages other than English and vice versa.
- Improved patient outcomes in healthcare settings by facilitating clear communication between medical professionals and non-English speaking patients.
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Expedited emergency response efforts, working closely with law enforcement, medical personnel, or first responders to provide immediate language support as needed.
Customer Service Representative
Webhelp
08.2021 - 10.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Met customer call guidelines for service levels, handle time and productivity.
Education
High School Diploma -
12-2009
English Certificate - English Language
01-2012
Skills
- Active listening
- Customer service
- Problem resolution
- Call center experience
- Computer proficiency
- Microsoft Excel
- Call center operations
- Microsoft outlook
- Follow-up skills
- Microsoft PowerPoint
- De-escalation techniques
- Live chat support
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeFull TimeWork Location
RemoteImportant To Me
Work from home optionFlexible work hours4-day work weekTimeline
Maintenance Technician - Christ the King Catholic High School
07.2023 - Current
Interpreter - Teleperformance
11.2022 - 06.2023
Customer Service Representative - Webhelp
08.2021 - 10.2022
Progreso - High School Diploma,
Cornerstone - English Certificate, English Language
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