Summary
Overview
Work History
Education
Skills
Personal Information
Languages
It Proficiency
Certification
Developed Applications
References
Timeline
Generic

Konstantinos Chionas

Doha

Summary

Technology professional with extensive experience in software development, system administration, and technical support. Demonstrated ability in problem-solving and performance optimization. Proven track record in project management and effective team collaboration. Dedicated to ongoing learning and adapting to industry trends for organizational advancement.

Overview

33
33
years of professional experience
1
1
Certification

Work History

Manager - Information & Technology

HBK Holding & All Subsidiaries
Doha
02.1992 - Current
  • Defined and delivered strategic plans for implementing information technologies to enhance organizational efficiency.
  • Ensured accessibility of technology by maintaining current hardware and software across all systems.
  • Maintained integrity and continual operation of IT networks, including wireless infrastructure.
  • Secured information systems, communication lines, and equipment to protect privacy and data integrity.
  • Developed and implemented disaster recovery plans to safeguard data within systems.
  • Monitored systems periodically to ensure operational consistency and resolve issues promptly.
  • Coordinated diverse projects to ensure compliance with established guidelines and standards.
  • Designed technical training courses on computer applications and engineered networks for reliable communications.
  • Ensured compliance with regulatory requirements and industry standards.
  • Conducted performance evaluations, providing feedback and coaching for team development.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Provided leadership during times of organizational change or crisis situations.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Implemented process improvements, resultingin an increase in operational efficiency.
  • Led a team of XX employees, ensuring high productivity and excellent customer service.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Conducted testing of software and systems to ensure quality and reliability.
  • Updated and maintained databases with current information.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Worked with cross-functional teams to achieve goals.
  • Implemented system security and data assurance software.
  • Configured, monitored and maintained email applications or virus protection software.
  • Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.

Education

High School - Scientific

IBN Taymia High School
Doha, Qatar

Skills

  • Strategic planning
  • IT network management
  • Data security and disaster recovery
  • Project coordination and regulatory compliance
  • Technical training and networking strategies
  • Problem resolution

Personal Information

  • Date of Birth: 09/26/67
  • Nationality: Greek

Languages

Arabic
First Language
English
Proficient (C2)
C2

It Proficiency

  • Office 365 administration
  • SharePoint administration
  • Cybersecurity.
  • SQL Server administration and database development
  • Software development, full stack
  • Azure Administration
  • On-premises and on-cloud data centers
  • Disaster recovery, on-premises, and cloud planning

Certification

  • MS 20412: Configuration Advanced Windows Server 2012 Services
  • MS 20411: Administering Windows Server 2012
  • MS 20410: Installing and Configuring Windows Server 2012, Microsoft Certified Technology Specialist: SQL Server 2008 Implementation and Maintenance

Developed Applications

ITDesk Application (Web):

An IT help desk application is a tool designed to streamline and manage the process of providing IT support to users within an organization. It acts as a central hub where employees can report technical issues, request services, or seek guidance, while IT teams can efficiently track, prioritize, and resolve these requests.

Key features often include:

- Ticket Management: Automates the creation, tracking, and resolution of user-reported issues or service requests.

- Knowledge Base: Offers self-service resources like FAQs, guides, and troubleshooting tips to empower users to resolve common problems.

- Automation: Includes workflows for tasks like ticket assignment, escalation, and resolution to save time and reduce manual effort.

- Office 365 Emails operation automation: Manage, Create, Modify and more of office 365 emails.

- Microsoft AD operations automation: Manage, Create, Modify and more of AD user accounts and security.

- ERP integration: Seamless integration with ERP and HRMS (Human resource management system).

- IT Asset management: Record, maintain, track all IT assets with all related custodians and locations.

- Analytics & Reporting: Provides insights into common issues, resolution times, and team performance to improve service delivery.

HRMS (Human Resources Management System):

A Human Resources Management System (HRMS) application is software designed to simplify and automate the various processes and tasks involved in managing an organization's workforce. It serves as a centralized platform to handle employee-related data, streamline HR operations, and enhance productivity.

Key features of an HRMS typically include:

- Employee Database Management: A secure repository for storing and organizing employee information, such as personal details, job roles, and employment history.

- Payroll and Benefits Administration: Automates payroll calculations, tax deductions, and benefits management to ensure accuracy and compliance.

- Recruitment and Onboarding: Facilitates the hiring process by managing job postings, candidate tracking, interviews, and onboarding workflows.

- Performance Management: Provides tools for tracking employee performance, setting goals, conducting appraisals, and offering feedback.

- ITDesk integration: Seamless integration with ITDesk help desk.

RRS (Reference Registration System) (Web):

A Reference Numbers Registration System is an application designed to assign, track, and manage unique reference numbers for various entities, transactions, or records. These systems are essential in ensuring accurate identification, streamlined tracking, and efficient retrieval of data across multiple processes.

Key features typically include:

- Unique Number Generation: Automatically generates distinct reference numbers to avoid duplication and maintain data integrity.

- Search and Retrieval: Provides functionality to search for and retrieve information using the reference number.

- Customization: Offers options to define formats or rules for reference number generation based on organizational requirements.

- Integration: Seamless integration with HRMS.

CHQPrint (Cheque Printing System):

A Cheque Printing System is an application designed to streamline and automate the process of preparing and printing cheques for financial transactions. It reduces manual effort, ensures accuracy, and maintains compliance with banking standards.

Key features typically include:

- Template Management: Offers predefined cheque templates for different banks or custom designs to fit organizational needs.

- ERP Data Integration: Integrates with accounting systems or databases to retrieve payment details directly for efficient cheque issuance.

- Automated Formatting: Ensures correct alignment and formatting of cheque fields like date, payee name, amount, and signature area.

- Multi-Currency Support: Enables printing cheques in different currencies, catering to international transactions.

- Batch Printing: Supports bulk cheque printing, saving time for businesses with high transaction volumes.

- Reporting & Tracking: Provides detailed logs of printed cheques, including tracking status and issue history.

Drawings Registry System:

A Drawings Registry System is an application designed to efficiently manage, store, and organize drawings, whether they are engineering plans, architectural designs, artistic works, or any other types of visual documentation. It ensures proper cataloging, retrieval, and tracking of drawings across various projects or collections.

Key features typically include:

- Document Organization: Acts as a secure repository for organizing drawings based on categories like project name, date, or type.

- Version Control: Tracks changes made to drawings, ensuring that the latest versions are easily accessible while maintaining a history of revisions.

- Search & Retrieval: Allows users to search for specific drawings using keywords, tags, or reference numbers.

- Access Control: Implements user permissions to ensure secure access, protecting sensitive or confidential drawings.

- Reporting & Analytics: Generates reports on drawing usage, updates, or accessibility trends.

References

References available upon request.

Timeline

Manager - Information & Technology

HBK Holding & All Subsidiaries
02.1992 - Current

High School - Scientific

IBN Taymia High School
Konstantinos Chionas