Konstantinos "Dino" Kotenoglou
Information Technology Leader
McMurray,PA
Summary
16+ years’ experience managing information technology teams in corporate and non-profit environments
Overview
4
4
Certifications
6
6
years of post-secondary education
24
24
years of professional experience
Work History
Engineer Advisor
CVS Aetna
Pittsburgh, PA
04.2013 - Current
- Project Lead for Secure Token management and Self Service password cybersecurity infrastructure upgrades
- Management Team Lead for corporate service desk providing 24/7/365 support services to 300,000 employees located worldwide.
- Helped manage Service Desk operational budgets and invoicing
- Configured SQL Server and Tableau Server to publish a unified portal of interactive dashboards to measure corporate services SLAs and KPIs. Portal also tracked technology trends, helped determine root cause analysis, and integrated multiple systems.
- Project Lead and Incident and Reporting SME for CVS enterprise transition to ServiceNow ITSM tool
Business Technologist Lead (IT Consultant)
Exterran Energy
Pittsburgh, PA
08.2012 - 04.2013
- Provided all information technology services, training, and support to a 100+ person project team located across multiple office and remote sites in the Pennsylvania, New York, Ohio, and Michigan regions.
- Coordinated the setup of two office facilities and manufacturing facility with full network connectivity for the project teams in Pennsylvania and Ohio.
- Managed a project to outfit remote on-site field service personnel with portable laptop and remote communication technologies to create a true mobile workforce.
- Co-managed project to roll out McClaren document control system to create a central searchable repository that stored all project documentation, correspondence, contracts, and orders.
System Analyst Team Lead
UNIVERSITY OF PITTSBURGH MEDICAL CENTER
01.2012 - 06.2012
- Managed a team of full-time support analysts for a newly created application support team that provided support for EPIC electronic medical record system used by 13,000 UPMC medical providers.
- Created client service reports to measure performance metric successes and identify root cause analysis.
- During major product version upgrade project, lead expanded customer support teams including managing resources outside of direct reports.
Senior Coordinator
UNIVERSITY OF PITTSBURGH, Student Computing Services
Pittsburgh, PA
09.2009 - 01.2012
- Managed a team of full-time support analysts and 150+ student volunteers that focused on the computer support issues and requests of 28,000+ University of Pittsburgh on campus and off-campus students.
- Managed the desktop deployment team responsible for 650 desktop workstations with 150+ applications used by all University students in 24/7 facilities.
- Managed a project to overhaul the onboarding process of the 7,000 residence hall students onto the academic network. Project resulted in a 25% reduction in help desk tickets.
- Managed a project that upgraded the entire on campus student and faculty printing infrastructure. This resulted a yearly savings of $80,000, improved uptime and service.
- Overhauled and presented "PittStart" presentation. Content introduced new incoming students to the University, reviewed technology benefits available, and reviewed critical onboarding information.
- Managed University public events and fairs which promoted University technology department and how to use technology to enhance their education.
- Member of “Arrival Survival Committee” which oversaw the admittance of 7,000+ first-year student and 21,000+ returning University of Pittsburgh students.
Director of Desktop Services Support and Deployment
Martha Stewart
New York, NY
07.2006 - 09.2009
- Managed a team of full-time support analysts that provided service desk support, desktop deployments, and application licensing management to 900+ employees in multiple sites across the country.
- Personally managed a desktop technology annual budget of $2.1 million dollars and co-managed an IT overall annual Budget of $12 million dollars.
- Renegotiated Dell and Microsoft contracts. This resulted in reducing Microsoft licensing costs by $100,000 per year, hardware costs by $45,000 per year, and reducing workstation deployment time.
- Negotiated and consolidated multiple independent color copier contracts into one co-terminus and single vendor lease, saving the company $75,000 per year while improving vendor SLA agreements.
- Led a companywide green initiative which resulted in reduced copier paper consumption by 30% and saved the company $50,000 a year without impacting production.
- Member of department’s Sarbanes Oxley’s committee. Ensured that all policies and procedures adhered to SOX policies. This also included conducting change controls and yearly audits.
Helpdesk Manager
Martha Stewart
New York, NY
10.2000 - 07.2006
- Managed a team of full-time support analysts that provided helpdesk support to 900+ employees.
- Reorganized and restructured team. Benefits included reduced operating costs by 12%, increased customer satisfaction rate to 89%, and reduction of customer service request turnaround.
- Created client service reports to measure performance metric successes and identify root cause analysis.
- Deployed WebHelpDesk ticketing system. This resulted in the creation of user self-service portal and FAQ section, and increased speed and reliability.
- Created employee onboarding packet to introduce new hires to MSLO IT’s guidelines, policies, and procedures as well as how to’s and FAQs.
Technical Support
Sony Music
New York, NY
05.1997 - 10.2000
- Sole support analyst for remote Sony Music site supporting 150+ Macintosh and Windows PC Users including executive and outside client support.
- Upgraded all on site computers to a standard image. This resulted in workstation deployment time reduced to 2 business days, reimage to 2 hours, and improved reliability.
- Reconfigured in house servers to fit the security needs and workflow of the studio.
Education
Master’s Degree Master of Science - Cybersecurity
Grand Canyon University
Phoenix, AZ 05.2019 - 08.2022
Bachelor of Information Technology and Business - Information Technology
University of Phoenix
Tempe, AZ 06.2004 - 10.2006
Skills
Leadership
Certification
PMP - Project Management Professional
Timeline
Master’s Degree Master of Science - Cybersecurity
Grand Canyon University
05.2019 - 08.2022
SIM Regional Leadership Forum
05-2018
CISSP - Certified Information System Security Professional
08-2017
PMP - Project Management Professional
05-2015
IT Infrastructure Library (ITIL)
06-2014
Engineer Advisor
CVS Aetna
04.2013 - Current
Business Technologist Lead (IT Consultant)
Exterran Energy
08.2012 - 04.2013
System Analyst Team Lead
UNIVERSITY OF PITTSBURGH MEDICAL CENTER
01.2012 - 06.2012
Senior Coordinator
UNIVERSITY OF PITTSBURGH, Student Computing Services
09.2009 - 01.2012
Director of Desktop Services Support and Deployment
Martha Stewart
07.2006 - 09.2009
Bachelor of Information Technology and Business - Information Technology
University of Phoenix
06.2004 - 10.2006
Helpdesk Manager
Martha Stewart
10.2000 - 07.2006
Technical Support
Sony Music
05.1997 - 10.2000
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