Konul Yaraliyeva
Brooklyn,NY
Summary
Highly motivated and results-oriented professional with several years of customer service, sales, and office administration experience in fast-paced environments. Proven ability to grasp concepts quickly while being dedicated and conscientious to complete tasks to set deadlines - utilizing excellent time management skills to multitask and manage multiple projects. Interact professionally while working with all levels - using problem-solving skills. Equipped with an excellent work ethic, a strong sense of responsibility and leadership, and a commendable track record of dependability pooled with absolute integrity. Excellent customer service skills for retail sales with the ability to solve problems. Team player with excellent organizational skills.
Overview
9
9
years of professional experience
Work History
Agent/Front Desk Receptionist
Turkish Airlines Lounge
John F. Kennedy International Airport, NY
05.2023 - Current
- Supported senior managers with day-to-day operational requirements
- Collaborated with upper management to develop and implement business improvements
- Prepared executive report using operational, output and revenue data
- Delegated tasks to appropriate staff members for optimum productivity
- Adjusted to multiple demands and shifting priorities in fast-paced work environment.
Cashier
Bayfruit Corp
Brooklyn, NY
10.2019 - 03.2023
- Manage transactions with customers using cash registers
- Scan goods and ensure pricing is accurate
- Collect payments whether in cash or credit
- Issue receipts, refunds, change
- Cross-sell products and introduce new ones
- Resolve customer complaints, guide them and provide relevant information
- Greet customers when entering or leaving the store
- Maintain clean and tidy checkout areas
- Track transactions on balance sheets and report any discrepancies
- Merchandise returns and exchanges.
Sales Representative
Macy's
Brooklyn, NY
10.2021 - 02.2022
- Ensures high levels of customer satisfaction through excellent sales and service
- Actively welcomes, seeks out, and engages customers with the store
- Assess customers needs and provides assistance and information on product features
- Responsible for achieving personal sales goals.
Boutique Manager
Zilli
Baku, Azerbaijan
11.2017 - 09.2019
- Managing and overseeing shop operations, developing a routine for opening and closing, ensuring efficient functioning of the shop, managing the sales floor and providing maximum profitability
- Implementing human resource duties including recruiting, hiring, training and firing, managing schedules, assigning responsibilities and setting sales quotas and performance management based on metrics
- Administrating accounting functions, meeting monthly, quarterly and annual sales and financial targets, managing the budget and generating payroll by adhering to payroll policy
- Controlling inventory to ensure sufficient stock, daily and weekly counts, rotated and changed by season, shop specials or sales
- Enforcing exceptional customer service, setting criteria for staff, establishing security and safety measures, creating emergency and lock-down strategy and ensuring health and safety compliance
- Managing loss prevention through security requirements and monitoring strategies, auditing paperwork and inventory levels and appropriately handling broken or damaged merchandise.
Sales Manager
Celine
Baku, Azerbaijan
01.2015 - 01.2017
- Acquisition of new clients
- Lead conversion from numerous marketing channels
- Creating a short- and long-term sales plan with the intention of achieving the given objectives
- Consistently meet revenue goals in accordance with team/organizational goals
- Actively looking for possibilities to upsell and cross-sell to existing customers
- Obtaining referrals from the current clientele to widen the sales pipeline
- Management of customer relationships
- Recognize customer needs and provide insights for improving the product portfolio based on interactions with and feedback from customers
- Management of key accounts
- Development of new accounts
- Reporting and operations
- Overseeing pre- to post-sales support activities for the designated goods and regions while guaranteeing the greatest level of client satisfaction.
Education
Finance and credit -
Azerbaijan State University of Economics
06.2013
Teacher -
Azerbaijan State Pedagogic College
06.1997
Skills
- Highly motivated and results-oriented
- Customer service
- Sales
- Office administration
- Fast-paced environments
- Time management
- Multitasking
- Problem-solving
- Work ethic
- Responsibility
- Leadership
- Dependability
- Integrity
- Retail sales
- Organizational skills
Languages
- English, Intermediate
- Russian, Advanced
- Azerbaijan, Advanced
- Turkish, Advanced
- Lezgi, Native
Timeline
Agent/Front Desk Receptionist
Turkish Airlines Lounge
05.2023 - Current
Sales Representative
Macy's
10.2021 - 02.2022
Cashier
Bayfruit Corp
10.2019 - 03.2023
Boutique Manager
Zilli
11.2017 - 09.2019
Sales Manager
Celine
01.2015 - 01.2017
Finance and credit -
Azerbaijan State University of Economics
Teacher -
Azerbaijan State Pedagogic College
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