Konya Couch
Austell,Georgia
Summary
Customer Service and Private Sector Security Management also with 12 years' experience in retail and sales professional. Proven successful at improving customer and Employee retention rates and Growing revenue. Organized, motivated and hardworking with proficiency in a corporation-based environment.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
9
9
years of professional experience
Work History
Dynamic Security Inc
Concierge Services for private sector security
07.2024 - Current
- Developed and maintained a customer service system to ensure guest satisfaction.
- Created promotional campaigns and activities in order to increase occupancy rates.
- Ensured that all rooms were cleaned, stocked, and inspected prior to guest arrival.
Customer service representative
Transworld Systems Inc.
11.2023 - 07.2024
- Documented all customer inquiries and comments thoroughly and quickly
- Coordinated between the billing department and customers to resolve problems
- Processed cash and credit payments rapidly and accurately
- Responded to all customer inquiries thoroughly and professionally
- Referred unresolved customer grievances to designated departments for further investigation
- Entered data promptly and efficiently with a 98% accuracy rate
- Placed special merchandise orders for customers
- Greet customers in a timely fashion, while quickly determining their needs
- Answered customer questions about product availability and shipment times
- Accurately logged all daily shipping and receiving orders
- Answered customer inquiries and provided accurate information regarding products and services.
Customer service Representative
Faneuil
10.2021 - 11.2023
- Responsible for greeting customers in a timely fashion while determining their needs
- Document all customer inquiries and comments thoroughly and quickly
- Coordinated between the billing department and customers to resolve any and all problems
- Processed credit card payments rapidly and accurately responded to all customer inquiries thoroughly and professionally
- Referred unresolved customer grievances to the designated departments for further investigations
- Entered data properly and proficiently with a 98% accuracy rate
- Processed service orders to insure customer services were accurately working
Operations Manager
Dynamic Security inc
01.2017 - 05.2022
- Responsible for the supervision of 685 over Officers, as well as maintaining the client facilities in the North Georgia Area
- These responsibilities include, but are not limited to, recruiting, interviewing, shift scheduling, and managing all security personnel, coordinating over 2,000 hours of vacation and 19,000 hours of operations at the sites, cumulatively
- At times, I am required to coordinate among the field supervisors, how to best address vacancies at the client facilities
- I am responsible for the investigation of any complaints or grievances filed against our officers, as well as maintaining contact with our clients to ensure satisfaction with the performance of our officers
Education
High School Diploma -
Plainfield High school
Plainfield, New jersey01.2003
Skills
- Customer service skills
- Communication Systems
- Telecommunications
- Technical Support
- Positive and friendly
- People-oriented
- Detail-oriented
- Excellent work ethic
- Retail merchandising experience
- Exceptional time management skills
- Interviewing skills
- Time Management
- Cash handling and management
- Guest services
- Strategic planning and analysis
- Vendor interaction
- Outstanding communication skills
- Front office staff
- Reporting
Timeline
Dynamic Security Inc
Concierge Services for private sector security
07.2024 - Current
Customer service representative
Transworld Systems Inc.
11.2023 - 07.2024
Customer service Representative
Faneuil
10.2021 - 11.2023
Operations Manager
Dynamic Security inc
01.2017 - 05.2022
High School Diploma -
Plainfield High school