Konyae Douglas
Humble,TX
Overview
4
4
years of professional experience
Work History
Package Handler
FedEx:Ground
10.2022 - 12.2023
- Demonstrated commitment to quality control by consistently meeting or exceeding company standards for accuracy in sorting and labeling packages.
- Elevated workplace safety awareness through ongoing training, reducing incidents of injury on the job.
- Proved successful working within tight deadlines and a fast-paced environment.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Managed warehouse operations and verified proper shipment procedures.
Security Officer
Allied Universal Security Services
08.2021 - 10.2022
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Regulated vehicle and pedestrian traffic onto building grounds.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Collaborated with Human Resources to address employee concerns regarding personal safety, workplace violence prevention, and emergency response protocols.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Investigated suspicious activities and persons to maintain security of premises.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Assisted in developing comprehensive security policies to address potential risks and protect company assets.
- Wrote detailed reports of all security breaches and investigations.
Server
Cracker Barrell
03.2021 - 08.2021
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
Courtesy Clerk
Kroger
08.2019 - 03.2021
- Upheld high standards of professionalism while interacting with customers, coworkers, and supervisors alike.
- Responded proactively and positively to rapid change.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Supported cashier operations by efficiently retrieving shopping carts and baskets for customer use.
- Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
- Assisted customers with checkout process to foster prompt and smooth transactions.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Returned unwanted items to correct store locations and restocked shelves.
Education
High School Diploma -
Andy Dekaney High School
Houston, Tx05.2022
Skills
- Package unloading
- Critical Thinking
- Cargo Rigging
- Stacking Packages
- Cooperative Attitude
- Traffic Control
- Crisis Management Plans
- Crime Prevention
- Food Running
- Adaptable and Flexible
- Decision-Making
Timeline
Package Handler
FedEx:Ground
10.2022 - 12.2023
Security Officer
Allied Universal Security Services
08.2021 - 10.2022
Server
Cracker Barrell
03.2021 - 08.2021
Courtesy Clerk
Kroger
08.2019 - 03.2021
High School Diploma -
Andy Dekaney High School
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