Konyca Rollins
BALTIMORE,MD
Summary
Results-driven professional seeking position as Customer Service Representative. Focused on performance, client satisfaction and flexible with specific needs of different assignments. Collaborates professionally with individuals from an array of backgrounds and cultures.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Team Leader Member
Domestic BHC
Baltimore , Md
01.2022 - Current
- Planned and adjusted daily shift needs based on seasonal, weekly or hourly business demands.
- Mentored and guided employees to foster proper completion of assigned duties.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Led team of [Number] members while providing exceptional customer service.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
Event Stylist
Project Dekor Llc
Baltimore , MD
03.2020 - Current
- Created and maintained project task lists and design binders.
- Collected images and prepared design presentations.
- Researched design trends, color combinations and new product releases.
- Collaborated with team on vendor relations and vendor-specific projects associated with event décor and concept design.
- Developed space planning concepts, color palette selections and textile presentations.
- Scheduled vendor meetings and presented new materials to project team.
- Developed key client relationships by providing design solutions that met needs and budgets without compromising quality or design intent.
- Designed floor plans, elevations, 3D perspective views and material boards for review and presentation.
- Created professional presentations using mock ups to creatively communicate design intent and direction.
- Carried out day-day-day duties accurately and efficiently.
Slot Dispatcher
Maryland Live! Casino & Hotel
Hanover , MD
03.2016 - 03.2020
- Directed dispatching, routing and tracking of slot machines
- Maintained updated and detailed records of calls in physical and electronic database.
- Closely monitored dispatch board to triage and prioritize over daily calls.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Monitored daily jackpots and effectively directed attendants to assigned payouts.
Slot Attendant
Maryland Live Casino
Hanover , MD
09.2014 - 03.2016
- Repaired problems and maintained machines in good working order.
- Troubleshot machine malfunctions and diagnosed root causes.
- Connected with guests on personal level to build loyalty.
- Set up new loyalty memberships and updated existing accounts.
- Dispensed machine payouts and provided change for players.
- Performed minor repairs and made adjustments to slot machines to resolve common problems.
- Set up and tested gaming machines and circuitry to conduct operational and functional tests, evaluating performance and reliability of gaming devices.
- Conducted routine inspections to verify compliance with gaming control.
Residential Living Assistant
Home Care Of Baltimore
Randallstown, MD
01.2013 - 12.2013
- Aided residents in completing daily routines of care and activities.
- Contributed to [Timeframe] staff meetings, sharing progress reports and providing suggestions on potential operational improvements.
- Obtained and confirmed individual treatment plans for each resident, monitoring subsequent service provision to verify compliance.
- Logged and filed incident reports, detailing significant occurrences during assigned shifts.
Education
High School Diploma -
Francis M Wood
Baltimore Md 06.2012
Skills
- Analytical Thinking
- Evaluating Employee Work
- PPE Compliance
- Continuous Professional Improvement
- Coaching and Mentoring
- Cash Handling and Reconciliation
- Team Contribution
- Teamwork and Collaboration
- Verbal and Written Communication
- Overseeing Daily Activities
- Attention to Detail
- Team Meetings
Certification
- Accredited Event Planner
- Certified Florist
- Safe Serve
- Gaming License
- Security Clearance
- Cleaning Certification
- Employee of the Month 2/22 5/22
Timeline
Team Leader Member
Domestic BHC
01.2022 - Current
Event Stylist
Project Dekor Llc
03.2020 - Current
Slot Dispatcher
Maryland Live! Casino & Hotel
03.2016 - 03.2020
Slot Attendant
Maryland Live Casino
09.2014 - 03.2016
Residential Living Assistant
Home Care Of Baltimore
01.2013 - 12.2013
High School Diploma -
Francis M Wood
- Accredited Event Planner
- Certified Florist
- Safe Serve
- Gaming License
- Security Clearance
- Cleaning Certification
- Employee of the Month 2/22 5/22
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