Kooi Tong Low
Daly City,CA
Summary
Dynamic leader with a proven track record at Starbucks, adept in inventory management and team leadership. Excelled in enhancing store profitability through strategic cost-saving measures and fostering a culture of high performance and customer satisfaction. Skilled in customer service and problem-solving, significantly reducing staff turnover by implementing effective retention strategies. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Store Manager
Starbucks
06.2023 - Current
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Managed inventory control, cash control, and store opening and closing procedures.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Assisted with hiring, training and mentoring new staff members.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Medical Assistant
Dermatology Center of San Francisco
10.2009 - 10.2021
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Collected and documented patient medical information such as blood pressure and weight.
- Prepared lab specimens for diagnostic evaluation.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Education
Associate of Science - Nursing
City College of San Francisco
San Francisco, CA07-2024
Certificate of Medical Assistant - Medical Assistant
Everest College
San Francisco, CA07-2009
Skills
- Customer Service
- Problem-Solving
- Leadership Development
- Multitasking and Organization
- Store operations
- Training and mentoring
- Team leadership and coaching
- Shift Scheduling
- Employee Training
- Inventory Control
- Recruitment and hiring
Certification
- CPR/AED Certification
- ServSafe Food Handler's Certification
- Basic Life Support Certification (BLS)
- Certified Medical Assistant (CMA)
Languages
Malay
Native or Bilingual
Timeline
Store Manager
Starbucks
06.2023 - Current
Medical Assistant
Dermatology Center of San Francisco
10.2009 - 10.2021
Associate of Science - Nursing
City College of San Francisco
Certificate of Medical Assistant - Medical Assistant
Everest College
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