Summary
Work History
Education
Skills
Timeline
Generic

KOOLAU DAVIS

Phoenix,AZ

Summary

Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.

Work History

Workforce Real Time Data Analyst

Farmers Insurance
  • Enhanced business efficiency by identifying trends and patterns in complex datasets.
  • Streamlined data processing for faster results by implementing advanced analytics tools.
  • Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
  • Provided actionable insights through comprehensive reports and dashboards, supporting strategic initiatives.
  • Trained over ten junior analysts on best practices, improving overall team performance and productivity.

Scheduling Supervisor

Mesa Airlines
  • Negotiated vendor contracts and ensured compliance with government regulations.
  • Optimized scheduling efficiency by implementing new software and streamlining processes.
  • Reduced overtime costs through effective workload distribution and resource allocation.
  • Improved employee satisfaction by addressing scheduling conflicts promptly and fairly.
  • Enhanced communication between departments with regular updates on schedule changes and adjustments.
  • Successfully managed staff schedules during high-volume periods, ensuring optimal coverage without sacrificing quality of service.
  • Coordinated cross-training initiatives to increase team flexibility and overall scheduling effectiveness.

Customer Service Advocate

Piedmont Airlines
  • Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
  • Streamlined communication channels for improved efficiency in handling customer concerns.
  • Maintained a positive work environment, fostering team collaboration and continuous improvement.
  • Conducted regular training sessions for new hires to ensure consistent service delivery across the team.
  • Completed opening and closing functions to meet operational needs.

Education

Skills

  • Microsoft Office Applications
  • Customer Satisfaction
  • Workforce Management
  • Data Exports
  • Database Maintenance
  • Process Improvement
  • Performance Monitoring
  • Problem Solving
  • Software Proficiency

Timeline

Workforce Real Time Data Analyst

Farmers Insurance

Scheduling Supervisor

Mesa Airlines

Customer Service Advocate

Piedmont Airlines

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KOOLAU DAVIS