Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Koon Lam Luk

Koon Lam Luk

Entrepreneur
China

Summary

I have a diverse professional background, having worked as a Programme Assistant at an NGO supporting mental health recovery, an English tutor in Shanghai teaching children aged 3-6, and now as an entrepreneur in the crystal business. For nearly seven years, I have been based in mainland China after initially working in Hong Kong. I sell crystals online to various countries, primarily English-speaking markets, and oversee product sourcing from wholesalers and production at my own small factory. My experience spans mental health support, education, and international business, equipping me with a versatile skill set for dynamic environments.

Overview

8
8
years of professional experience

Work History

Crystal Seller

Self-Employed
02.2021 - Current
  • Developed customized solutions for clients'' unique needs, resulting in improved satisfaction and loyalty.
  • Responded to customers' complaints regarding service and product quality to solve issues.
  • Successfully manage an online store specializing in crystals, engaging with customers primarily in the US, UK, and other English-speaking countries.
  • Conduct live selling sessions to promote and demonstrate products, enhancing customer interaction and engagement.
  • Develop marketing strategies to reach a broader audience and increase sales.
  • Source crystal products from wholesale markets and oversee a small factory for manufacturing exclusive crystal products.

English Tutor

Gymchina
01.2018 - 09.2020
  • Taught English language to children aged 3-6, implementing engaging lesson plans to foster language acquisition and retention.
  • Communicated effectively with parents to discuss their children's progress, addressing any concerns or challenges they faced.
  • Created a nurturing and stimulating learning environment to enhance student participation and motivation.
  • Developed personalized tutoring sessions based on student needs, leading to improved academic performance.

Programme Assistant

Richmond Fellowship of Hong Kong
09.2016 - 08.2017
  • Assisting with the planning and execution of rehabilitation programs to enhance clients' social, emotional, and professional skills, enabling them to reenter the workforce.
  • Collaborating with colleagues to monitor and support clients in workplace training settings, ensuring their well-being and facilitating a smooth transition into professional environments.
  • Handling challenging situations, such as managing emotional outbursts or behavioral incidents, through de-escalation techniques and providing necessary support to maintain a safe and positive environment for all participants.
  • Regularly documenting client progress, coordinating with team members to tailor individual recovery plans, and ensuring effective communication between the NGO, clients, and employers.

Education

Bachelor of Science - Psychology

York ST John University
England
04.2001 -

Skills

Customer Engagement

Languages

Mandarin
Native or Bilingual
English
Native or Bilingual

Timeline

Crystal Seller

Self-Employed
02.2021 - Current

English Tutor

Gymchina
01.2018 - 09.2020

Programme Assistant

Richmond Fellowship of Hong Kong
09.2016 - 08.2017

Bachelor of Science - Psychology

York ST John University
04.2001 -

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