Kopparthi Venkata Hemanth Kumar
Jersey City,NJ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
The Corner Pho
05.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Server
Margaritaville Beach House
12.2021 - 12.2022
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Checked guests' identification before serving alcoholic beverages.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Bartender
Margaritaville Beach House
12.2021 - 12.2022
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Explained daily specials and beverage promotions to exceed daily sales goals.
Server
Sportello Pestro
08.2019 - 09.2022
- Increased sales significantly by upselling higher-end products to customers.
- Processed orders and sent to kitchen employees for preparation.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Hospitality Intern
Eastin Hotel Penang
05.2018 - 11.2018
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Developed and maintained positive relationships with customers to enhance service.
- Learned other teammates' work tasks to train as backup.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Set up and broke down food service lines quickly to maintain service flow.
- Monitored food quality and freshness throughout day.
- Stored food in designated containers and storage areas to prevent spoilage.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed strict recipes and drink measurements to minimize product used.
Education
Bachelor’s - Hotel Management And Tourism
Lovely Professional University
Punjab, India 03.2019
Skills
- High-Volume Dining
- Pos Operation
- Wine and Liquor Service
- Service Prioritization
- Banquet Coordination
- Cocktail Knowledge
- Beverage Preparation
Certification
- Licensed Bartender
Languages
English
Timeline
Server
The Corner Pho
05.2023 - Current
Server
Margaritaville Beach House
12.2021 - 12.2022
Bartender
Margaritaville Beach House
12.2021 - 12.2022
Server
Sportello Pestro
08.2019 - 09.2022
Hospitality Intern
Eastin Hotel Penang
05.2018 - 11.2018
Bachelor’s - Hotel Management And Tourism
Lovely Professional University
- Licensed Bartender
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