Kora Houser
Philadelphia,PA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Assistant Manager/Kitchen Manager
Old City Coffee
05.2021 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
Barista
Saxbys
03.2020 - 04.2021
- Assist in the preparation and service of specialty menu drinks and food items
- Prioritizing speed of service to ensure exceptional guest experience.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
Host
Saxbys
01.2020 - 03.2020
- Responsible for handling all cash and credit transactions
- Engage with café guests to create a culture of hospitality
- Ensure café cleanliness.
Marketing Intern
Luci Skincare
09.2018 - 12.2019
- Boosted brand awareness by developing creative marketing strategies and campaigns.
- Assisted in the planning and execution of successful product launch events.
- Assisted in creating written, video and image content for marketing channels.
Barista
Common Grounds Cafe
08.2018 - 12.2019
- Ensured highest standards of service to support company reputation
- Enthusiastically engaged with customers
- Maintained calm demeanor during high-volume periods of up to 20 food and drink orders
- Received recognition for being employee of the month in the month of May 2019.
Cashier
Giant Food Store
07.2015 - 08.2018
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Monitored self-checkout systems and provided help in resolving complex problems.
Education
Bachelor of Business Administration - Marketing
TEMPLE UNIVERSITY
Philadelphia, PA05.2021
Skills
- Product and service knowledge
- Staff Supervision
- Customer Relations
- Certified in Microsoft Excel
- ServSafe Certified
Citizenship
U.S. citizen
Activities
Fashion Business Club Member, 2017-2019
Timeline
Assistant Manager/Kitchen Manager
Old City Coffee
05.2021 - Current
Barista
Saxbys
03.2020 - 04.2021
Host
Saxbys
01.2020 - 03.2020
Marketing Intern
Luci Skincare
09.2018 - 12.2019
Barista
Common Grounds Cafe
08.2018 - 12.2019
Cashier
Giant Food Store
07.2015 - 08.2018
Bachelor of Business Administration - Marketing
TEMPLE UNIVERSITY
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