Kora Mason
Cottonwood Heights
Summary
Organized Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
9
9
years of professional experience
Work History
Float Pool Patient Care Techinician
Intermountain Healthcare
07.2023 - Current
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
CNA
Draper Rehabilitation And Care Center
05.2023 - 07.2023
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
Office Manager
Mecca Property Management
05.2022 - 05.2023
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client and tenant inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Assistant Grocery Manager
Sprout's Farmers Market
01.2022 - 06.2023
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Performed key tasks to promote inviting grocery store appearance.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Managed a diverse team of employees to ensure effective collaboration and high-quality work output.
Server, Hostess, Bartender, Room Service Attendee
Snowbird
09.2021 - 12.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Grocery/Bulk Manager
Natural Grocers
02.2019 - 08.2021
- Conducted regular performance evaluations for team members, providing constructive feedback and opportunities for growth.
- Oversaw procurement activities, ensuring orders were placed accurately and delivered on schedule to maintain sufficient stock levels at all times.
- Developed strong relationships with suppliers, negotiating favorable terms for bulk purchases.
- Maintained accurate documentation of all transactions, ensuring full compliance with regulatory requirements and financial reporting standards.
- Continuously reviewed operational processes to identify areas for improvement, implementing changes as necessary to drive continuous performance enhancements.
- Assisted with employee training initiatives as needed to develop a highly skilled workforce capable of adapting quickly to evolving industry trends.
Floor Lead
Sur La Table
08.2018 - 01.2019
- Ensured compliance with safety regulations, maintaining a clean and hazard-free work environment for all employees.
- Resolved conflicts between employees professionally, fostering a positive working environment that encouraged collaboration rather than competition.
- Enhanced team morale and productivity through regular feedback, recognition, and team-building activities.
- Upheld proper visual merchandising standards on retail floor and windows.
- Monitored sales floor and provided customer service to foster retention and loyalty.
Server
California Pizza Kitchen
06.2018 - 08.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Floral Designer
Olive & Cocoa
01.2018 - 05.2018
- Enhanced customer satisfaction by creating visually appealing and unique floral designs tailored to individual preferences.
- Managed inventory effectively, ensuring optimal levels of fresh flowers and supplies while minimizing waste.
- Maintained a clean and organized work environment, adhering to safety standards and minimizing potential hazards for staff and customers.
- Adapted quickly to changing trends in the floral industry, acquiring new skills as needed to effectively serve diverse client needs.
Floral and Gift Manager
The Fresh Market
09.2017 - 12.2017
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Adapted quickly to changing trends in the floral industry, acquiring new skills as needed to effectively serve diverse client needs.
- Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts.
Key Holder
Earthbound Trading Co.
06.2017 - 09.2017
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
Boutique Manager
Francesca's
03.2015 - 05.2017
- Increased sales through effective visual merchandising and creative window displays.
- Created comfortable and inviting boutique environment to make customers feel welcomed and happy to make purchases.
- Coordinated special events to promote the boutique''s brand, driving foot traffic and generating media coverage.
- Analyzed sales reports to identify best-selling items and adjust buying decisions accordingly.
- Developed a loyal client base by building strong relationships and offering exceptional service.
- Trained staff in sales techniques, resulting in improved team performance and increased individual targets.
Education
Undergrad - Science
Salt Lake Community College
Salt Lake City, UTSkills
- Customer Service
- Organizational Skills
- Relationship Building
- Multi-tasking
- Team Leadership
- Time Management
- Verbal and written communication
- Strategic Planning
Timeline
Float Pool Patient Care Techinician
Intermountain Healthcare
07.2023 - Current
CNA
Draper Rehabilitation And Care Center
05.2023 - 07.2023
Office Manager
Mecca Property Management
05.2022 - 05.2023
Assistant Grocery Manager
Sprout's Farmers Market
01.2022 - 06.2023
Server, Hostess, Bartender, Room Service Attendee
Snowbird
09.2021 - 12.2021
Grocery/Bulk Manager
Natural Grocers
02.2019 - 08.2021
Floor Lead
Sur La Table
08.2018 - 01.2019
Server
California Pizza Kitchen
06.2018 - 08.2018
Floral Designer
Olive & Cocoa
01.2018 - 05.2018
Floral and Gift Manager
The Fresh Market
09.2017 - 12.2017
Key Holder
Earthbound Trading Co.
06.2017 - 09.2017
Boutique Manager
Francesca's
03.2015 - 05.2017
Undergrad - Science
Salt Lake Community College
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