Kora Seay

Work History

Patient Access Representative

HCA Healthcare Inc.

04.2024 - Current

Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
Stayed calm under pressure to and successfully dealt with difficult situations.
Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
Enhanced patient experience, ensuring welcoming environment from first point of contact.
Improved patient satisfaction by efficiently managing registration and intake processes.

Forklift Operator

Walmart

03.2020 - 03.2024

Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.

Correctional Officer

CCI

01.2019 - 04.2020

Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
Searched cells of inmates to identify and confiscate contraband and other prohibited items.
Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
Escorted inmates to and from cells, court, hospitals, and medical appointments.
Conducted routine and emergency head counts.
Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
Prepared, processed and maintained forms, reports, logs, records, and activity journals.
Tracked inmates through head counts, visitor logs, and scheduled activities.
Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.

Summary

Overview

Work History

Patient Access Representative

Forklift Operator

Correctional Officer

Education

High School Diploma -

Skills

Timeline

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