Kora Shelton-Rogers
Snellville,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
Work History
Administrative Assistant/Data Entry/Scheduling
Therapeutic Innovations of Atlanta
2021.01 - 2024.05
- Responsible for entering new patients information, updating patients files and scheduling appointments.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Customer Service Rep/Outbound calls
Innisfree
2024.05 - 2024.06
- Making outgoing calls to customers to provide support, build relationships, and advocate for their needs.
AI Writer
Innodata
2023.12 - 2024.03
- Created user-bot conversations that involved using a search engine
- By using the search engine, the writer set up prompts, created a query, and then composed a bot response based on the retrieved passages.
Administrative Assist/Data Entry/ Scheduling
Asia Jones Preservation Services
2020.01 - 2023.12
- Responsible for entering new clients information, updating clients files and scheduling appointments when needed.
- Comprehended, processed, and applied both verbal and written skills appropriate to job.
- Established strong working relationships with colleagues, contributing to a cohesive work environment that fostered collaboration and communication.
- Assisted with maintaining a well-organized filing system, ensuring easy access to necessary documents.
- Organized and maintained paper documents and electronic files.
Travel agent
Travel by Asia
2019.05 - 2019.12
- Responsible for arranging travel for business and vacation clients
- Determine clients needs and preferences, such as schedules and costs
- Plan and arrange tour packages, excursions, and day trips
- Find fares and schedule information
- Calculate total travel costs.
Customer Service Rep/Auditor
Ebix
2016.08 - 2017.02
- Responsibilities under moderate supervision, the Customer Service Representative will service incoming and/or outgoing calls from/to clients, vendors, agents and brokers
- The CSR serves as the primary support contact for all Risk Compliance Solutions customers, responsible for ensuring all customer issues are addressed
- Audit accuracy of processed certificates of insurance and call center telephone calls utilizing data entry and customer service telephone skills
- As an Ebix Auditor, duties include verifying accuracy that support company guidelines and standards in data entry for each of our client accounts as well as audit telephone calls per guidelines to ensure the highest levels of customer service are maintained
- The Auditor position identifies problem areas and works with the training department and management to recommend corrective action for improved accuracy within the department or company.
Customer Service Rep
West at Home/Alorica
2014.06 - 2015.06
- Responsible for taking incoming orders answering clients questions on items purchased tracking items helping resolve customer's problems etc
LockBox Specialist
Bank of America
2014.07 - 2014.12
- Responsible for sorting incoming mail received from the US Post Office
- Responsible for opening mail pertaining to Deposit Operations; Maintain the confidentiality of the Bank's customers; Responsible for providing back up to the Deposit Operations Specialists; and Perform all other duties as assigned.
Document Indexing Operator/ Auditor
HealthPort
2012.05 - 2013.07
- Responsible for accurately identifying and indexing information contained in a request letter
- This information determines pricing, who is billed and where records are shipped
- Operators will use the document scanning system to index requests for medical records
- This position is also responsible for generating customer invoice, billing, record printing and shipment
- Verify work processed by other processors.
Policy Change Rep
Primerica
2007.06 - 2012.07
- Screens Policy Change Forms (PCF) and/or Reinstatements (RST) for appropriate signatures, dates, and other information to ensure accuracy for State compliance requirements and product compatibility
- Validates Agent code information and ensures that appropriate licenses are active and in compliance based on state, company, and department regulatory guidelines and procedures
- Processes incoming requested changes received on policy change forms.
Education
General Studies
Macomb Community College
Warren, MIWord Processing Certificate - Word Processing
Wayne State University Training TC
Detroit, MI2000
High School Diploma - General Studies
Osborn High School
Detroit, MI06.1999
Skills
- Word processing on Mac and IBM PC system; Software Microsoft Word, Microsoft Excel, PowerPoint, Word Perfect, Lotus, Access and, Typing skills, filing skills, Problem-Solving Skills
Critical Thinking Skills
Flexibility
Communication Skills
Teamwork
Organization Skills
Creativity
Emotional Intelligence and People Skills
State
GA
City
Snellville
Zip
30039
References
Reference available upon request.
Timeline
Customer Service Rep/Outbound calls
Innisfree
2024.05 - 2024.06
AI Writer
Innodata
2023.12 - 2024.03
Administrative Assistant/Data Entry/Scheduling
Therapeutic Innovations of Atlanta
2021.01 - 2024.05
Administrative Assist/Data Entry/ Scheduling
Asia Jones Preservation Services
2020.01 - 2023.12
Travel agent
Travel by Asia
2019.05 - 2019.12
Customer Service Rep/Auditor
Ebix
2016.08 - 2017.02
LockBox Specialist
Bank of America
2014.07 - 2014.12
Customer Service Rep
West at Home/Alorica
2014.06 - 2015.06
Document Indexing Operator/ Auditor
HealthPort
2012.05 - 2013.07
Policy Change Rep
Primerica
2007.06 - 2012.07
General Studies
Macomb Community College
Word Processing Certificate - Word Processing
Wayne State University Training TC
High School Diploma - General Studies
Osborn High School