Koralys González
Jacksonville
Summary
Experienced with patient scheduling and administrative support in healthcare setting. Utilizes organizational and communication skills to ensure efficient office operations and high-quality patient care. Track record of maintaining confidentiality and improving office processes for enhanced patient satisfaction. Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Administrative Medical Assistant
Family Internal Medicine of Ocala LLC
09.2024 - 04.2025
- Directing patients in the waiting room. This helped ensure proper patient flow in the waiting area and throughout the clinic.
- Effective Communication. I ensured that the communication I provided was clear and precise, so the patient knew what was going on with their care under the physician supervision.
- Worked with billing, insurances and pharmacies. This was taken care of on a daily basis and in doing so the patients had a clearer understanding when it came to their billing and prescription needs.
- Keeping the office organized and stocked with all the necessary equipment so the staff could carry out their duties effectively on a day-to-day basis.
- Answered calls and voicemails at the end of the day from patients regarding their medication refills. In doing so, this ensured the patients' needs were met.
- Assisted in translating between physicians and patients so communication was clear inside the triage rooms.
- Translated documentation, emails and faxes in Spanish for the patients, staff, and physicians.
- E-FORSCE
- Availity
- SXOPE
Certified Medical Assistant (CMA)
Family Internal Medicine of Ocala LLC
09.2024 - 04.2025
- As a Clinical Medical Assistant, I ensured that my patients need were met with the upmost professionalism and care.
- Assist physicians during patient exams.
- Take vital signs
- Administer Injections
- Ensure medical equipment and triage rooms were disinfected to maintain infection control.
- Perform EKG'S and ECG'S
- Holter monitor application
- Administer medication
- Medication review
- Process CoverMyMeds medication authorizations.
- Record Medical History
- Medication Administration and writing prescriptions under physician
- Basic wound care
Medical Records Custodian
Family Internal Medicine of Ocala LLC
07.2022 - 04.2025
- Maintain accurate and organized medical records in accordance with HIPAA regulations and company policies
- Enter and retrieve patient information in the electronic medical record system
- Scan and file paper medical records into the electronic system
- Verify and correct errors in medical records
- Retrieve medical records for healthcare providers and authorized organizations and individuals
- Protect the confidentiality and security of medical records
- Respond to inquiries and requests for medical records in a timely manner
Medical Receptionist
Family Internal Medicine of Ocala LLC
01.2023 - 06.2024
- Greeting patients and their loved ones when they come for appointments
- Answering phone calls and emails from patients
- Maintaining an office schedule for other staff members and physicians
- Scheduling appointments and follow-ups for patients
- Calling patients to remind them of their appointments
- Using a computer, medical office software, and other technology to keep information organized and up to date
- Processing payments from patients
- Assisting patients with filling out forms and answering their questions
- Fax and email documentation according to patient needs.
Administrative Assistant/Receptionist
Ken Jones Realty LLC
06.2021 - 06.2022
- Organize bookkeeping files
- Depositing monthly payments to the banks.
- Routinely conduct inspections of properties to ensure they were maintained in good working order
- Write warning letters to tenants that did not meet the expectations of the company contract.
- Made work orders to fix any problems such as plumbing, painting, electric, yard work etc.
Education
Certificate - Certified Medical Assistant
NPCE
Ocala, FL01.2024
High school diploma - undefined
Armwood High School
Seffner, FL05.2016
Skills
- Strong organizational abilities
- Experience in infection control
- ICD coding proficiency
- Safe disposal of biohazard materials
- One year of DME expertise
- Over a decade of bilingual experience
- Basic wound care proficiency
- Proficient in verifying insurance coverage
- One year of medication administration experience
- Proficient in EMR software
- Medical Data Software (1 year)
- Communication skills (2 years)
- Sterilization (1 year)
- Effective active listening
- Basic life support (1 year)
- Adaptability (2 years)
- Critical thinking (2 years)
- Patient care
- Identify/document/report abnormal signs and symptoms (1 year)
- Collaborative teamwork experience
- Computer skills (2 years)
- Proficient in administering injections
- Patient Education (1 year)
- Adhere to Professional Codes of Ethics (2 years)
- Patient assessment (1 year)
- Assisting with Minor Procedures (1 year)
- Vital signs (1 year)
- Problem solving (2 years)
- Work ethic (2 years)
- Data entry (1 year)
- Attention to detail (2 years)
- CPR (1 year)
- EKG (1 year)
- Patient monitoring (1 year)
- Time management (2 years)
- Empathy (2 years)
- HIPAA (2 years)
- Medical terminology
Certification
- CMAA - Certified Medical Administrative Assistant
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Administrative Medical Assistant
Family Internal Medicine of Ocala LLC
09.2024 - 04.2025
Certified Medical Assistant (CMA)
Family Internal Medicine of Ocala LLC
09.2024 - 04.2025
Medical Receptionist
Family Internal Medicine of Ocala LLC
01.2023 - 06.2024
Medical Records Custodian
Family Internal Medicine of Ocala LLC
07.2022 - 04.2025
Administrative Assistant/Receptionist
Ken Jones Realty LLC
06.2021 - 06.2022
High school diploma - undefined
Armwood High School
Certificate - Certified Medical Assistant
NPCE
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