Summary
Overview
Work History
Education
Skills
Timeline
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Koralys A. Velazquez

Leesburg,FL

Summary

Dynamic professional with over 3 years of experience in customer service. Enhancing client relationships and loyalty through exceptional customer service and effective communication. Skilled in appointment scheduling and fluent in Spanish, adept at driving results through adaptability and a goal-oriented mindset. Excelled in reducing no-show rates and significantly contributing to product development by leveraging consumer feedback.

Overview

5
5
years of professional experience

Work History

BDC Service Representative

Holler Classic
04.2023 - 06.2024
  • Assisted in resolving customer issues by competently responding to both internal and external customer requests.
  • Answered incoming customer calls to solve problems, enter orders and complete follow-up procedures.
  • Enhanced cross-functional collaboration by serving as a liaison between the sales department and BDC operations.
  • Reduced no-show rates by diligently confirming appointments via phone or email reminders.

Customer Relations Manager

Greenway Hyundai
07.2021 - 12.2023
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Developed strong relationships with key clients, resulting in increased loyalty and repeat business.
  • Contributed to product development efforts by providing insights on consumer preferences gathered from direct client interactions and feedback analysis.

Office Assistant

A Great Life Services
11.2019 - 04.2021
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.

Education

High School Diploma -

The Conrad Academy
Orlando, FL
05.2017

Skills

  • Fluent in Spanish
  • Call center experience
  • Appointment Scheduling
  • Customer Service
  • Time Management
  • Adaptability and Flexibility
  • Effective Communication
  • Goal-oriented mindset

Timeline

BDC Service Representative

Holler Classic
04.2023 - 06.2024

Customer Relations Manager

Greenway Hyundai
07.2021 - 12.2023

Office Assistant

A Great Life Services
11.2019 - 04.2021

High School Diploma -

The Conrad Academy

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Koralys A. Velazquez