Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
BusinessDevelopmentManager

Koray Sarandal

Ashburn,VA

Summary

Certified Scrum Master with a proven track record of managing cross-functional teams and delivering complex projects on time. Skilled in facilitating daily scrums, sprint planning, and backlog grooming while aligning team efforts with business goals. Committed to improving team efficiency and fostering a culture of continuous improvement. Successfully implemented agile methodologies and achieved over 99.9% uptime in critical applications.

Overview

20
20
years of professional experience
2
2

Certifications

Work History

Scrum Master

CACI
Sterling, VA
04.2023 - 09.2023
  • Ensured 2 project teams lived Agile values and principles and followed client-required processes and practices
  • Modified and improved Jira Dashboard for better reporting
  • Spearheaded over 50+ Agile Ceremonies for US Government projects
  • Such as Sprint Planning, Daily Standups, Retrospectives, Story Refinement, and Release Planning
  • Tracked and communicated 20+ projects' progress to 2 stakeholders and management staff
  • Interfaced with 2 product owners on an active basis to manage product backlog and sprint activities
  • Removed 30+ obstacles and managed risks to enable team efficiency and effectiveness
  • Ensured 100% of Scrum activities were tracked, kept up-to-date, and reported
  • Coached 20+ teams to higher levels of maturity by improving their process and ensuring they adhered to the Scrum framework
  • Agile Scrum Master responsible for coaching, leading and facilitation of multiple Agile teams
  • Worked closely with US Government officials to review our projects
  • Facilitated weekly review calls with US Government stakeholders
  • Assisted discussion, decision making, and conflict resolution across 2 cross-functional teams
  • Used Agile methods and processes to coach 4 product owners through complex problem-solving and solution strategies
  • Ensured user stories were 100% ordered, defined, and ready to be worked on by the team
  • Identified 10+ complex impediments and assisted 2 teams in identifying a path to deliver on their sprint commitments
  • Guided Agile principles and facilitation skills to ensure 20+ teams were working in an Agile mindset and utilizing Scrum practices

Senior Consultant- Business Analyst

Connect Centric
DC
04.2022 - 12.2022
  • Supported one or more delivery teams as a Scrum Master, operating within the fast-paced application development environment
  • Served as the servant leader for the team to ensure clear communication and organization of the team, along with maintaining the production backlog and release plan and facilitating the core scrum ceremonies
  • Worked within the core delivery team empowered/tasked with design, development, modification, and implementation of computer applications, and building high-performing delivery teams
  • Driving and challenging the presumptions of business units on how they will successfully execute their plans
  • Engaged stakeholders, contributors, and technical resources to analyze user needs and resource limitations
  • Communicated committed stories for the upcoming sprint to backlog owners and stakeholders
  • Liaising between technology teams, support teams and business units
  • Facilitated scrum ceremonies for the team (S1, Planning, Retrospective, Grooming & Review/Demo)
  • Facilitated impediment resolution in a timely, cost-effective manner
  • Act as a conduit to other teams and LOBs with which the team is interacting
  • Tier 1, Tier 2 and Tier 3 Service Management experience

Scrum Master /Sr. Business Analyst

Jacobs
Reston, VA
01.2021 - 12.2022
  • Identifying and then prioritizing technical and functional requirements
  • Work with IT and implementation team to define configuration specifications and business analysis requirements
  • Perform quality assurance during and after implementation
  • Define reporting and alerting requirements
  • Help design, document, and maintain system processes
  • Report on common sources of technical issues or questions and make recommendations to product team
  • Communicate key insights and findings to product team
  • Assist in development of Key Performance Indicator reports
  • Provide recommendations for possible process changes to help optimize current procedures in support of maximizing outcomes
  • Conduct targeted audits of all work streams to promote compliance, positive member experience, optimize outcomes, and ensure high-value impactful procedures are in place
  • Serve as Project Manager for the implementation of system projects due to new, enhanced, or integrated functionality as well as the introduction of new product offerings
  • Initiate, plan, execute, control and close project activities
  • Define and verify scope, develop project plans and timetables, and create roles and responsibilities matrix
  • Develop work plans for each subproject/department and prepare summary for management review
  • Execute and maintain project plans; review, track, monitor and report on project status; identify, track, and resolve issues by proposing viable solutions
  • Calculate, mitigate, and monitor risk, creating contingency plans and advising management, as appropriate
  • Perform defect management Analyze the effectiveness of new knowledge management programs by observing its usage and evaluate its impact in terms of the organizational benefits
  • Design a training module for the staff and leadership to help them access the knowledge management tools, such as Confluence

Scrum Master /Product Owner

Blackboard
Reston, VA
01.2020 - 12.2021
  • Serving as an expert in Blackboard products, including their architecture, functionality, and deployment methodologies
  • Actively gathering and documenting business requirements including user’s stories, use cases, test plan, test cases and test data and translating them into technical specifications, designs and client facing test plans using AGILE approach
  • Working with managers to estimate work and prototyping UI/REST/ Authentication Flow components associated with level of effort within project timeline
  • Worked on USAF projects
  • Worked closely with Government stakeholders and completed the requirements in timely manner
  • Created double authentication for USAF users
  • Customized a specific blackboard application for USAF and modified it for mobile handsets
  • Proven ability to identify and resolve systemic issues in both system and teams
  • As a SCRUM master applied rigor to comply with AGILE methodology
  • Acting as liaison with non-technical client team members to translate requirements to technical team
  • Producing mockups and wireframes to help clients articulate their requirements
  • Primary contact (and source of truth / single point of contact) to business stakeholders and technical teams
  • Collaborates with other teams and stakeholders to define what needs to be delivered/requirements, write features, stories, and own delivery
  • Adhering to established delivery methodology, quality standards and best practices
  • Creating client-facing documents and presentations including formal UAT documents, test reports, test matrices, test cases, and release notes
  • Facilitating Client meetings, setting and managing expectations on multiple projects
  • Serving as a Strategic alliance between Consulting, Sales, Product Development, and Marketing to ensure that initiatives and efforts aligned with overall mission and strategy
  • Engaging in strategic conversations with sales and client constituents to ensure that appropriate services are in place during initial implementation
  • Experience with SCRUM Management
  • SAFe (Scaled Agile Framework) environment: Facilitated Scrum of Scrums, PO Syncs, PI Planning, System Demos and Innovation and Planning (including Inspect & Adapt (PI System Demos, metrics, and Retrospectives) and estimating for PI Objectives, time for innovation/continuing education and PI Planning)
  • Facilitated Scrum events/ceremonies/meetings auditing and authoring assessments with recommended improvements
  • “Scrum Master Insertion” - Performed as a Scrum Master for teams needing extra mentoring in Agile/Scrum and then mentored permanent, replacement Scrum Master with another team member

System Integrator III

Sprint Corporation
Overland Park, KS
01.2017 - 12.2020
  • Skillfully designing, developing, and managing complex technical projects, including comprehensive system integrations
  • Developing programs and software packages to handle inventory tracking, data management, or remote operation
  • Performing system analysis while directing revision, repair, or expansion of processes to increase operating efficiency
  • Running a variety of planning and testing sequences to ensure project success and system health and integration
  • Measuring application impacts, driving change governance, and maintaining meticulous project documentation
  • Performing backout procedures for unsuccessful releases and demonstrating an aptitude for solution discovery and design
  • Generating innovative solutions to address IT challenges faced by a US-based multinational corporation
  • Efficiently utilizing lower testing environments and refreshing data from Production every 3 months
  • Designing and supporting the team’s SharePoint-based dashboard, ensuring accuracy, usability, and reliability

Senior Business Analyst

Sprint Corporation
Overland Park, KS
01.2016 - 12.2017
  • Originally came onboard as an Application Support Analyst before receiving a promotion for exceptional performance
  • Successfully spearheaded profitable vendor relationships by providing high-impact reporting solutions and data analysis
  • Prepared and presented financial quarterly results to executive leadership, crafting persuasive presentations
  • Effectively liaised between the IT development team and agency stakeholders, building clear channels of communication
  • Accurately and proactively identified and interpreted business trends and results within the postpaid marketing channel
  • Directed critical operational activities including managing team priorities, deliverables, and delivering team sessions
  • Successfully generated more than $3M in savings through strategic contract negotiations and timely contract renewals
  • Designed and executed elegant solutions to complex issues while managing multiple call centers, daily reports, and projects
  • Provided superior customer service and client engagement, increasing end user satisfaction and retention by over 25%

Application Support Analyst II

Sprint Corporation
Overland Park, KS
01.2011 - 12.2016
  • Prepared and presented monthly operations availability statistics to Sprint executive leadership
  • Supported all major releases through ticket escalations, follow-up, coordination with release management, cycle zero testing, and ticket prioritization based on the needs of the business
  • Worked with IT teams and vendors to resolve customer issues and led projects with high visibility that impact the end-user
  • Trained and managed offshore teams in India, Brazil, and the Philippines for ticket escalation, resolution, and process management, as well as leading the IT support team for iCare billing application and ensuring an up-time of 99.9%
  • Managed iCare billing tickets

Education

Bachelor of Science - Computer Information Systems

University of Arkansas at Little Rock

Hotel management -

University of Marmara at Istanbul

Skills

  • Scrum Management
  • Coach cross-functional teams
  • Agile methodologies
  • UAT
  • Lean management principles
  • Product management
  • Agile coaching
  • Lean portfolio management
  • Subject matter expert in Jira and Confluence
  • Vendor Management
  • Sprint Planning
  • Presentation Skills
  • Meeting facilitation
  • Customer requirements analysis
  • Software process management
  • Customer interaction
  • Meeting participation
  • Leading scrum meetings
  • Scrum processes
  • Requirements Gathering
  • Project Management
  • Public Speaking
  • Agile Best Practices
  • Technical understanding
  • Stakeholder Management
  • Team facilitation
  • Software Development Lifecycle
  • Backlog management
  • Effective customer communication

Websites

Certification

  • Certified Scrum Product Owner (CSPO)
  • Certified Scrum Master (CSM)

Timeline

Scrum Master

CACI
04.2023 - 09.2023

Senior Consultant- Business Analyst

Connect Centric
04.2022 - 12.2022

Scrum Master /Sr. Business Analyst

Jacobs
01.2021 - 12.2022

Scrum Master /Product Owner

Blackboard
01.2020 - 12.2021

System Integrator III

Sprint Corporation
01.2017 - 12.2020

Senior Business Analyst

Sprint Corporation
01.2016 - 12.2017

Application Support Analyst II

Sprint Corporation
01.2011 - 12.2016

Bachelor of Science - Computer Information Systems

University of Arkansas at Little Rock

Hotel management -

University of Marmara at Istanbul

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Koray Sarandal