Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Korbin Massie

Baltimore,MD

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm

Overview

8
8
years of professional experience
1
1
Certification

Work History

Production Assistant Lead

OnleVibez
10.2023 - Current
  • Maintained a safe work environment by enforcing safety protocols and conducting regular inspections.
  • Conducted quality control checks on finished products, identifying areas for improvement and implementing corrective actions.
  • Coordinated with multiple departments to optimize workflow and meet tight deadlines.
  • Managed team of Production Assistants, ensuring timely completion of tasks and high-quality output.
  • Evaluated employee performance regularly, offering constructive feedback aimed at promoting professional growth among team members.
  • Participated in weekly meetings with upper management, providing updates on project statuses and addressing any concerns or roadblocks encountered during production processes.
  • Supervised inventory management efforts, optimizing stock levels to minimize waste without impacting production capabilities.
  • Reduced production downtime by promptly addressing equipment malfunctions and coordinating necessary repairs.
  • Provided cross-training opportunities for employees to foster versatility within the team and support smooth operations during peak periods.
  • Facilitated communication between departments, fostering a collaborative workspace conducive to efficient problemsolving.
  • Collaborated with other leads to develop best practices, sharing ideas for continuous process improvement.
  • Assisted in budget development, tracking expenses to ensure projects stayed within allocated funds.
  • Worked with supervisor and other team leads to manage and prioritize staffing assignments to meet customer demand and production schedules.
  • Monitored workers on site during production activities for safety procedures compliance.
  • Maintained organized work area by cleaning and removing hazards.
  • Organized and prepared workstations and materials needed for operations to maximize productivity.
  • Inspected products and machines to maintain quality and efficiency.

Human Resources Intern

McCormick Place and Navy Pier
06.2025 - 08.2025
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Answered phone and performed clerical duties to assist human resources department.
  • Created and updated tracking spreadsheets using MS Excel.
  • Developed strong written and verbal communication skills.
  • Managed confidential employee files, maintaining accurate records for performance evaluations, salary adjustments, and promotions.
  • Maintained relationships with personnel using strong collaboration and teamwork skills.
  • Recorded employee complaints and helped resolve conflicts to address issues quickly and promote healthy work environments.
  • Updated and maintained employee records to respond quickly to requests for information.
  • Assisted with payroll processing tasks ensuring timely payments for all employees without discrepancies.
  • Improved overall employee satisfaction by assisting with benefits administration and addressing individual concerns promptly.
  • Assisted in payroll processing, ensuring accurate and timely compensation for all employees.
  • Developed training materials that contributed to professional growth of staff members.
  • Supported HR managers in mediating conflicts, restoring team harmony.
  • Streamlined benefits administration, providing employees easy access to information and support.
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
  • Improved office efficiency by effectively managing internal communications and correspondence.

Sales Associate

Lidl
02.2024 - 12.2024
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.

Manager

McDonald's
07.2017 - 08.2022
  • I was in charge of keeping the lobby running smoothly, making sure people were getting their food in a timely manner, making sure that all money was accounted for throughout the restaurant, taking care of complaints and inventory. Also, sending other e,ployees on their break.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Controlled costs to keep business operating within budget and increase profits.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.

Education

Bachelor of Science - Screenwriting & Animation

Morgan State University
Baltimore, MD
05-2026

Skills

  • Customer service
  • Typing
  • Sales
  • Cashiering
  • Cash register
  • Cash handling
  • Computer science
  • Food service
  • Assembly and production
  • Standard operating procedures
  • Product line analysis
  • Operations management
  • Materials management
  • Project management
  • Progress monitoring
  • Facility management
  • Equipment monitoring
  • Equipment troubleshooting
  • Safety rules enforcement
  • Production scheduling
  • Quality control guidelines

Certification

  • Driver's License
  • March 2019 to March 2024

Timeline

Human Resources Intern

McCormick Place and Navy Pier
06.2025 - 08.2025

Sales Associate

Lidl
02.2024 - 12.2024

Production Assistant Lead

OnleVibez
10.2023 - Current

Manager

McDonald's
07.2017 - 08.2022

Bachelor of Science - Screenwriting & Animation

Morgan State University

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