Korbin Massie

Led a team of Production Assistants, ensuring timely, high-quality task completion while coordinating staffing to meet production goals. Participated in weekly leadership meetings to provide project updates and address challenges. Collaborated with other leads to improve processes, supported budget planning, tracked expenses, and optimized workflows by organizing workstations and materials for maximum efficiency.

Performed a variety of clerical and administrative tasks to support the Human Resources department, including filing paperwork, sorting and delivering mail, answering phones, and maintaining office organization. Managed and updated confidential employee records, assisted with payroll processing, and created tracking spreadsheets in Excel. Supported conflict resolution efforts, helped maintain positive employee relations, and improved filing systems for greater efficiency and accessibility. Developed strong communication, collaboration, and organizational skills throughout these responsibilities.

• Assisted customers with product selections and inquiries.
• Maintained store cleanliness and organized merchandise displays.
• Processed transactions accurately at the point of sale.
• Collaborated with team members to ensure efficient store operations.
• Engaged with customers to enhance their shopping experience through service.

Provided exceptional customer service by building relationships, resolving issues professionally, and assisting with product inquiries and transactions. Handled returns and exchanges per store policy, minimized wait times during peak hours, and consistently met monthly sales targets through strong product knowledge, and effective sales strategies. Also supported onboarding by training new staff on company policies and sales techniques.

Managed lobby operations to ensure timely food service, accurate cash handling, and smooth employee breaks. Resolved customer complaints to boost satisfaction, controlled costs to maintain budget and profitability, and cross-trained staff to enhance team flexibility. Mentored junior employees for career growth and implemented customer feedback systems to inform strategic decisions.