Summary
Overview
Work History
Education
Skills
Timeline
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KORBIN MAXWELL

Cedar Hill,USA

Summary

Seasoned mortgage professional with over 10 years of financial industry experience, specializing in underwriting and credit analysis. Exceptional skills in evaluating credit history, financial stability, and credit risk ensure informed decision-making for lenders. Diligent with a strong work ethic and adept problem-solving abilities, leveraging advanced mathematical and statistical expertise to assess risk levels effectively. Committed to upholding industry standards and company guidelines while maintaining a high level of accuracy and integrity in all evaluations.

Overview

16
16
years of professional experience

Work History

Collections Agent

Bridgecrest
07.2025 - Current
  • Processed payments and applied to customer balances.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Negotiated to collect balance in full.
  • Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
  • Worked in call center environment handling manual and automatically dialed outbound calls.

UNDERWRITER II

Northpointe Bank
09.2020 - 02.2024
  • Enhanced assessment of the borrower by conducting a thorough review of 1003, income, and financial statements for a cash flow projection to determine the eligibility creditworthiness for initial approval.
  • Communicated with sales/branch managers, loan processors, and closer to complete additional conditions as needed.
  • Appraisal review to protect the lender’s investment by verifying the collateral value, accessing risk mitigation to confirm value of property, and identifying potential issues/conditions of the property.
  • Title review to ensure the property’s title is free, clear, and marketable.
  • Worked with repurchase responses and rebuttal reviews.
  • Over 2000 Fannie/Freddie conventional and FHA loans were underwritten while managing 20-30 new loans in the pipeline monthly.
  • Over 65 million in loans underwritten.

Sr. Customer Service Representative

Penny Mac Home Loans
01.2018 - 09.2020
  • Improved customer satisfaction by promptly addressing and resolving mortgage-related inquiries and concerns in a timely manner.
  • Reviewed escrow and explained escrow shortage to customers informing them of a change in their taxes or insurance.
  • Made attempts to set payment arrangements for customers who are past due or transfer customer to sales team for possible refi on each call.
  • Educated customers about billing, payment processing, and support policies.
  • Received 60 - 90 inbound calls per day, including escalated calls that were warm transferred by colleagues to resolve complex issues or to satisfy disgruntled customers.

OWNER/OPERATOR TRUCK DRIVER

K-Max Transit
09.2014 - 10.2018
  • Executed deliveries to various companies throughout the DFW area.
  • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
  • Established and adhered to detailed production schedules for over 40 driving contracts.
  • Maintained an excellent attendance record by consistently arriving to work on time.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.

BANKRUPTCY SPECIALIST

Nationstar Mortgage
11.2010 - 04.2014
  • Increased case resolution efficiency by streamlining bankruptcy review processes and documentation management.
  • Expedited the foreclosure prevention process for clients, conducting thorough evaluations of loan modification alternatives.
  • Enhanced client satisfaction with timely and accurate processing of bankruptcy cases.
  • Answered telephone calls and email messages within 24-hour period.
  • Spearheaded training initiatives for new team members, sharing industry insights and best practices to enhance productivity levels.

LOSS MITIGATION SPECIALIST

Bank of America
08.2009 - 11.2010
  • Reduced delinquency rates by implementing effective loss mitigation strategies and closely monitoring portfolio performance.
  • Conducted comprehensive loan reviews, identifying opportunities for modifications and alternative repayment plans.
  • Managed a high-volume caseload of at-risk borrowers, successfully negotiating mutually beneficial repayment solutions.
  • Coordinated foreclosure prevention efforts, facilitating timely communication between borrowers, lenders, and legal counsel.
  • Achieved successful loan modifications through diligent analysis of borrower financial information and negotiation with lenders.
  • Had extensive contact with 30 - 40 borrowers daily to discuss current status and loan workout options.

Education

Bachelor of Arts - Psychology

University of North Texas At Dallas
Dallas, TX
12.2017

Associate of Arts - Business Administration

Mountain View College
Dallas, TX
12.2009

Skills

  • Underwriting
  • Credit Analysis
  • Encompass
  • Risk Analysis
  • Documentation Review
  • Quality Assurance
  • Customer Service
  • Tax Returns
  • Driven
  • Proactive Team Player
  • Collections
  • DU/LP

Timeline

Collections Agent

Bridgecrest
07.2025 - Current

UNDERWRITER II

Northpointe Bank
09.2020 - 02.2024

Sr. Customer Service Representative

Penny Mac Home Loans
01.2018 - 09.2020

OWNER/OPERATOR TRUCK DRIVER

K-Max Transit
09.2014 - 10.2018

BANKRUPTCY SPECIALIST

Nationstar Mortgage
11.2010 - 04.2014

LOSS MITIGATION SPECIALIST

Bank of America
08.2009 - 11.2010

Associate of Arts - Business Administration

Mountain View College

Bachelor of Arts - Psychology

University of North Texas At Dallas

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