Korbin Murphy
Houston,TX
Summary
To work in an environment which encourages to succeed and grow professionally where I can utilize skills and knowledge appropriately. Resourceful Operations Executive with 10 years of experience working in domestic and international positions. Hardworking professional leader skilled in both strategic planning and tactical execution. Experienced in financial management, operations, hiring and development. Talented at building collaborative partnerships and supporting employees in achieving professional success.
Overview
11
11
years of professional experience
Work History
Customer Service and Operations Expert
General Part/Unlimited Service Group
05.2023 - Current
- Collaborated with cross-functional teams to develop innovative solutions for complex operational challenges.
- Identified areas for improvement through regular audits, recommending process enhancements that ultimately led to increased profitability.
- Developed comprehensive training programs for new hires, ensuring quick onboarding and proficiency in job tasks.
- Facilitated interdepartmental communication to streamline processes, eliminate redundancies, and improve overall efficiency.
Customer Service Representative and Sales
ARS RECUE ROOTER
08.2022 - 09.2023
- Handled customer inquiries, routed sales and technicians to jobs, dealt with any ordering of parts
Facility Maintenance Manager
Regal Cinemas
08.2022 - 05.2023
- Coordinated with vendors to obtain cost-effective solutions, negotiating contracts for maintenance services and supplies.
- Scheduled routine maintenance and repair of facility equipment.
- Monitored inventory and ordered supplies while adhering to maintenance budget restrictions.
- Evaluated facilities to determine if company maintenance protocols complied with Tx health and safety regulations.
- Managed staff of 20 created work schedules, distributed assignments, and supervised day-to-day operations.
- Fostered a team-oriented environment among staff members, providing ongoing training opportunities for skill development and growth.
Maintenance Tech
Mc residential properties
02.2021 - 08.2022
- Maintenance technician: completed service orders and day-to-day emergencies kept throw logs of all inventory, property cleanup
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
Fraud Investigation
Sear holding LLC
07.2020 - 01.2021
- Conducted background checks on any customers whose orders were flagged as fraudulent
- Kept thorough data and notes on customers for future orders or any past orders that needed to be looked at
- Streamlined fraud investigation processes, which accelerated resolution of cases.
- Worked closely with fraud investigation teams to identify suspicious patterns in submitted claims.
- Supported fraud investigation efforts by identifying suspicious patterns within large datasets of historical claims information.
- Worked closely with other departments, such as underwriting or fraud investigation teams, to handle complex cases efficiently.
- Developed targeted training programs for new hires, increasing their proficiency in fraud investigation techniques and processes.
Customer Service Representative and Routing Supervisor
ABC home and commercial services
05.2013 - 07.2019
- As a customer service representative I would take inbound calls and make outbound calls to customers or potential customers
- Job also included routing 13 technicians and 2 salesmen work week and potential stops
- Brought on potential customers
- Also completed collection calls
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Associates - Photography
West Texas A&M
Canyon, TX01.2008
Diploma -
Boys Ranch HS
Boys Ranch, TX01.2006
Skills
- Customer service
- Sales
- Team building
- Logistics
- Scheduling and Planning
- Material Requirements Planning
- Operational Excellence
- Warehouse Management
- Health and Safety Management
- Production Planning
- Transportation Management
- Total Quality Management
Timeline
Customer Service and Operations Expert
General Part/Unlimited Service Group
05.2023 - Current
Customer Service Representative and Sales
ARS RECUE ROOTER
08.2022 - 09.2023
Facility Maintenance Manager
Regal Cinemas
08.2022 - 05.2023
Maintenance Tech
Mc residential properties
02.2021 - 08.2022
Fraud Investigation
Sear holding LLC
07.2020 - 01.2021
Customer Service Representative and Routing Supervisor
ABC home and commercial services
05.2013 - 07.2019
Associates - Photography
West Texas A&M
Diploma -
Boys Ranch HS
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