Korbin Rutledge

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Assisted call-in customers with questions and orders.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Managed high-volume email correspondence and organized caseloads to ensure efficient workflow.

Accurately applied payments to customer accounts, maintaining precise financial records.

Conducted outbound calls to address client and supplier needs, ensuring timely follow-ups and resolutions.

Processed individual claims for parts with meticulous attention to detail and adherence to company policies.

Resolved supplier inquiries promptly, fostering strong professional relationships and maintaining satisfaction.

Updated and maintained database systems, ensuring accuracy and compliance with company standards.

Managed high-volume inbound calls, addressing client inquiries and concerns with professionalism and efficiency.

Scheduled client appointments, ensuring optimal time management and resource allocation.

Conducted outbound calls to follow up with clients and confirm appointments.

Completed and processed individual paperwork with precision and adherence to company protocols.

Provided clear and timely answers to customer questions, delivering excellent service and support.

Facilitated order placement, including bulk orders, while ensuring accuracy and timely fulfillment.

Scheduled and coordinated client appointments, ensuring proper alignment with required skills and resources.

Greeted visitors and assisted clients by answering inquiries and addressing concerns in a friendly, professional manner.

Contacted clients to confirm appointments, maintaining accurate scheduling records.

Handled sensitive and detailed personal information with discretion and strict confidentiality.

Performed end-of-day procedures, including closing the office and reconciling the register.

Conducted outbound calls to clients to discuss outstanding debts and payment options.

Assisted clients in identifying feasible solutions to settle debts, providing empathetic and constructive guidance.

Negotiated and established payment arrangements, ensuring compliance with company policies and financial regulations.

Maintained accurate records of client communications, payment plans, and account statuses.