Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Korbyn Williams

McDonough,GA

Summary

Accomplished Customer Service Representative with a proven track record. Enhancing customer loyalty through exceptional problem-solving and active listening. Skilled in Microsoft Excel and call center operations, I excel in high-pressure environments, achieving significant improvements in customer satisfaction. My approach combines empathy with efficiency, fostering positive relationships and driving results. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Comcast
03.2022 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
  • Responded to customer requests for products, services, and company information
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs

Appointment Scheduler/Customer Service Rep

Department of Arizona Health Services
01.2020 - 03.2022
  • Engaged with clients over the phone, providing information and solutions regarding appointments, accounts, and other company information
  • Accurately set more than 1000 appointments in my time with little to no issue
  • Contributed to achieving goals by being efficient and thorough in all tasks assigned to me
  • Built rapport with customers through active listening and empathetic responses, fostering positive relationships
  • Navigated multiple computer systems and applications to find information
  • Enhanced customer satisfaction by promptly addressing inquiries

Education

Finance -

Kennesaw State University
10.2024

Diploma -

Dutchtown High School

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Data Entry
  • Customer Relations
  • Problem Resolution
  • Complaint Handling
  • Complaint resolution
  • Microsoft Excel
  • Call Center Operations
  • Professional telephone demeanor
  • Scheduling
  • Product Knowledge
  • Team Development

References

Available upon request.

Timeline

Customer Service Representative

Comcast
03.2022 - Current

Appointment Scheduler/Customer Service Rep

Department of Arizona Health Services
01.2020 - 03.2022

Diploma -

Dutchtown High School

Finance -

Kennesaw State University
Korbyn Williams