Korcel Monclair Price
Tucson,AZ
Summary
Dynamic IT leader with over 20 years of experience driving innovation and operational excellence in enterprise and healthcare environments. Expertise in enterprise architecture, cloud technologies (Azure, AWS, Google Cloud), and IT service management. Proven success in leading large-scale projects, achieving cost reductions, and enhancing team development. TOGAF and ITIL certified with a strong focus on strategic planning, compliance, and risk management. Adept at building high-performing teams and implementing transformative solutions to achieve organizational success.
Overview
21
21
years of professional experience
4
4
Certification
8
8
years of post-secondary education
Work History
Sr. System Management Analyst
UnitedHealth Group
08.2018 - Current
- Led the cloud migration of the fax infrastructure, managing over 1 billion pages annually with zero disruption
- Achieved a 15% reduction in enterprise fax costs, reducing rates from 52 to 45 cents per page
- Maintained 100% uptime for five consecutive years as Service Level Owner for Enterprise Fax services
- Designed and automated RightFax environment deployments using Terraform, enhancing efficiency
- Received Automation Award from a UHG SVP for automating multiple server installs with Terraform
Sr. IT System Management Consultant
Optum
08.2016 - 08.2018
- Managed the migration of Fax Platforms with zero downtime, achieving a 20% improvement in efficiency
- Developed High Availability (H/A) and Disaster Recovery strategies ensuring 99.9% uptime
- Reduced enterprise costs by 15% while improving overall system performance
Senior Technical Analyst | Integrations | Exchange
OpenText, Inc.
01.2004 - 01.2016
- Improved operational efficiency by 20% through streamlined processes
- Developed training programs for new hires to enhance onboarding and retention
- Reduced system downtime by 15% through innovative solutions and improved practices
- Awarded OpenText President’s Award 2012 for outstanding service and dedication to customer success
Education
Doctoral Candidate (PhD) - Organizational Management
Liberty University
08.2022 - Current
Master of Science (MS) - Organizational Leadership
Walden University
01.2011 - 05.2013
Bachelor of Science - Information Technology
University of Phoenix
01.2009 - 05.2011
Associates of Arts (AA) - Liberal Arts
Pima Community College
01.2007 - 05.2025
Associates of General Studies (AGS) -
Pima Community College
01.2007 - 05.2009
Skills
- Enterprise Architecture (TOGAF, ADM, Governance)
- Cloud Computing (Azure, AWS, Google Cloud)
- Systems Administration (Windows Server, SQL Server, VMware)
- Database Management (MS SQL Server, MySQL, NoSQL DynamoDB)
- Tools & Platforms (GitHub, Splunk, Terraform, ServiceNow)
- Strategic Planning
- Team Development
- Conflict Management
- Growth Mindset
- Collaboration
- Innovation
- Stakeholder Engagement
- Emotional Intelligence
- Client relationship management
- Policy analysis
- Business process improvement
- Business analysis
- Organizational development
- Business process mapping
- Data collection
- Trend analysis
- Risk assessment
- Teamwork
- Teamwork and collaboration
- Effective communication
- Adaptability and flexibility
- Decision-making
- Relationship building
- Organizational management
Certification
- TOGAF Foundation Certificate
- ITIL v3 Foundation Certificate
- Microsoft Certified: Azure Fundamentals
- AWS Certified Cloud Practitioner
- Google Cloud Practitioner
- OpenText Document Server & Fax Appliance Fundamentals
- CASA (Court Appointed Special Advocate)
Accomplishments
- Achieved 100% uptime for critical services over five consecutive years.
- Automated RightFax environment setup using Terraform, reducing deployment time.
- Led global infrastructure expansion, integrating 26,000 users seamlessly.
- Spearheaded cost reduction strategies that saved 15% on enterprise fax expenses.
Core Competencies
Team Leadership, Project Management, Change Management, TOGAF, Strategic Planning, Compliance, Risk Management, Azure, VMware, AWS, Google Cloud, SQL Server, Windows Server, Cost Optimization, Process Automation, DevOps, Continuous Integration
Languages
Spanish
Limited Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Interests
Softball
Billiards
Traveling
Learning
Work Preference
Work Type
Full TimeImportant To Me
Career advancementWork-life balanceCompany CultureQuote
I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
John Cage
Software
Certifications: TOGAF 9 Certified Foundation, ITIL Certified, Microsoft Certified (Azure Fundamentals), AWS Cloud Practitioner, OpenText Fax and Document Server certifications
Enterprise Architecture: TOGAF 9 Certified Foundation (Architecture Development Method, Architecture Governance)
Cloud Migration" AWS Cloud Practitioner, Microsoft Azure: Fundamental, RightFax
ITIL Frameworks: ITIL (v3 Foundation Certified), Disaster Recovery, High Availability (H/A) and Fault Tolerance, Disaster Recovery Planning, Change Management: Lean-Agile Practices, Continuous Integration (CI), Automation Service Optimization: Process automation and cost reduction strategies, including successful reductions in enterprise-wide fax costs
Scaling Systems: One (1) Billion Fax Communications per years, nearing 7 billion total
Databases: Aurora, DocumentDB, DynamoDB, ElastiCache, MemoryDB, Neptune, RDS, Timestream, Cloud Spanner, Firestore, Cloud Firestore, Cloud Storage, SQL, Cloud SQL, Cloud Bigtable, BigQuery, Bare Metal Solution, Hyprscale, Azure SQL, My SQL, No SQL, PostgreSQL
Tools & Platforms: On-Prem, Virtual, Cloud,Terraform, GitHub, Splunk, SCOM (System Center Operations Manager), ServiceNow, MS Project, MS Visio
Infrastructure Management:Network architecture, systems administration, migrations (Physical to Virtual, Virtual to Cloud, SQL Upgrade, Application Upgrade, Application Migration
RightFax Administration: RightFax migrations, high-scale fax system operations (handling 1 billion pages annually), multi-layered alerting systems Telephony Integration: Analog/TDM, FoIP, Cisco, AudioCodes, SMTP & MFP Integration
Scripting: Java, C, Visual Basic, XML, ASP, JavaScript, HTML, PowerShell
Testing: Regression testing, performance testing, load testing, automated of deployment testing
Administration (Award Winning Service Level Owner, Lowered Enterprise Cost
Well-rounded IT service management, enterprise architecture, systems and network administration, and cloud infrastructure
Affiliations
- Las Ninas Fastpitch Softball
Websites
Timeline
Doctoral Candidate (PhD) - Organizational Management
Liberty University
08.2022 - Current
Sr. System Management Analyst
UnitedHealth Group
08.2018 - Current
Sr. IT System Management Consultant
Optum
08.2016 - 08.2018
Master of Science (MS) - Organizational Leadership
Walden University
01.2011 - 05.2013
Bachelor of Science - Information Technology
University of Phoenix
01.2009 - 05.2011
Associates of Arts (AA) - Liberal Arts
Pima Community College
01.2007 - 05.2025
Associates of General Studies (AGS) -
Pima Community College
01.2007 - 05.2009
Senior Technical Analyst | Integrations | Exchange
OpenText, Inc.
01.2004 - 01.2016
Similar Profiles
Amanda BurbankAmanda Burbank
Senior Provider Relations Advocate, Account Manage at UnitedHealth Care, UnitedHealth GroupSenior Provider Relations Advocate, Account Manage at UnitedHealth Care, UnitedHealth Group
Fawn DillonFawn Dillon
Clinical Transformation Manager at UnitedHealth Group- UnitedHealth Care DivisionClinical Transformation Manager at UnitedHealth Group- UnitedHealth Care Division
Vikas KansalVikas Kansal
Senior Director Digital Product at UnitedHealth Care, UnitedHealth GroupSenior Director Digital Product at UnitedHealth Care, UnitedHealth Group
Erin BrookinsErin Brookins
Quality Assurance and Auditor at UnitedHealth GroupQuality Assurance and Auditor at UnitedHealth Group
Christina L. KellyChristina L. Kelly
Admin Assistant at Aspire Wealth PartnersAdmin Assistant at Aspire Wealth Partners