Summary
Overview
Work History
Education
Skills
Timeline
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Kordel Jones

Stamford,CT

Summary

Customer-oriented store manager offering 5 years of experience in retail operations, sales and service team leadership and profitability strategies with an overall 10 years of experience within customer service environments. With my experience in sales i was able to bring in over $400 thousand in personal sales as an assistant manager landing me top seller in a district of 10 stores. As a store manger, in 2023 my store ended the year running a sales gain larger than every store in our district of 10 stores. I am a confident and driven person, preforms well under pressure and always welcomes a challenge.

Overview

10
10
years of professional experience

Work History

Store Manager

Zumiez
Westchester, NY
03.2019 - Current
  • Developed strategies to maximize sales and profitability.
  • Managed daily banking activities such as deposits and withdrawals.
  • Resolved customer complaints in a timely manner.
  • Created weekly work schedules for store personnel.
  • Organized promotional events to increase product awareness.
  • Recruited, trained and supervised new employees.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Monitored inventory levels and placed orders to restock shelves.
  • Observed employee performance and identified performance gaps for possible improvements.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company goals.

Shift Leader

Mother Earth
Wappingers Falls, NY
05.2016 - 02.2019
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Communicated effectively with other departments within the organization regarding staffing needs or operational issues.
  • Resolved customer complaints promptly and professionally.
  • Assisted in training new employees on shift operations.
  • Adhered to all health code regulations while preparing food items for customers.
  • Monitored employee performance and provided feedback for improvement.
  • Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff.

Crew Member

Wendys Restaurant
Wappingers Falls, NY
07.2014 - 03.2016
  • Monitored quality of food served to ensure it met company standards for presentation and temperature.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Greeted customers upon arrival in a professional manner, maintained high standards of customer service throughout the high volume fast paced environment .
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Prepared food while maintaining portion control and presentation within service goal times.

Education

High School Diploma -

Roy C Ketcham Senior High School
Wappingers Falls, NY
06-2016

Some College (No Degree) - Communications Media

Dutchess Community College
Poughkeepsie, NY

Skills

  • Store Merchandising
  • Revenue Generation
  • Project Management
  • Loss Prevention
  • Payroll Management
  • Team Development
  • Shift Scheduling
  • Training and mentoring
  • Sales expertise
  • Operations
  • Customer Relations
  • Recruitment and hiring

Timeline

Store Manager

Zumiez
03.2019 - Current

Shift Leader

Mother Earth
05.2016 - 02.2019

Crew Member

Wendys Restaurant
07.2014 - 03.2016

High School Diploma -

Roy C Ketcham Senior High School

Some College (No Degree) - Communications Media

Dutchess Community College

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Kordel Jones