Summary
Overview
Work History
Education
Skills
Timeline
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Kore Coker

Summary

Dynamic and engaging individual with a natural ability to connect with customers and build lasting relationships. Proficient in sales strategies and adept at providing exceptional customer service through clear communication and strong organizational abilities. Committed to enhancing customer satisfaction and exceeding sales goals through a customer-centric approach. Passionate about delivering positive experiences and driving revenue growth for the organization.

Overview

4
4
years of professional experience

Work History

Sales Associate

Urban Outfitters
08.2023 - 05.2025
  • Company Overview: Urban Outfitters US is a lifestyle retailer dedicated to inspiring customers through a unique combination of product, creativity, and cultural understanding.
  • Initiating conversation, sharing advice and product knowledge to interact with the customer in a personalized way
  • Utilizes technology to be well-informed on company priorities and promotions in-store and online; delivers a seamless, omni channel shopping experience through utilization of the tools available to service the customer (i.e MPOS, POS, In-Store & Curbside Pick Up
  • Teamwork + Communication
  • Visual + Business Operations
  • Contributes to the store by being positive, respectful, and helpful to others
  • Collaborates with peers and leadership, sharing ideas and jumping in to support the needs of the team
  • Exhibits a willingness to learn and adapt; is flexible to change and open to try new ways of doing things
  • Maintains Urban Outfitters' visual and operational standards while keeping the focus on the customer
  • Supports the shipment process to gain awareness of product including what's new and what's already on the floor; contributes to completion of omni order fulfillment processes
  • Adheres to store's safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support profitability of the store
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.


Paid Intern

DETV Television Station
01.2021 - 06.2021
  • Company Overview: DETV is Delaware's largest local Black owned broadcast and digital media company in Wilmington. They provide the metropolitan marketplace with affordable promotional, broadcasting services through both in-studio and remote production for live broadcasting and streaming capability across digital multicasting platforms for easy viewing. Including sectors such as, Arts & Culture, Advocacy, BIPOC- Led (CEO/ED), Mental Health & Crisis Prevention, Poverty & Hunger, Women's Issues, etc.
  • Recording the broadcasts, interviews, and projects.
  • Teamwork & Communication
  • Editing
  • Setting up props and the overall scene
  • Collaborates with peers and leadership, sharing ideas and jumping in to support the needs of the team
  • Exhibits a willingness to learn and adapt; is flexible to change and open to try new ways of doing things
  • Demonstrated strong attention to detail while proofreading documents for accuracy before final submission.
  • Performed research for special projects.
  • Developed new marketing strategies for increased brand visibility and customer engagement.
  • Created visually appealing presentations that effectively communicated key project updates to stakeholders at all levels of the organization.
  • Took notes and memos during meetings and conferences to prepare summaries, drafts and reports.
  • Provided exceptional customer service by addressing client inquiries promptly and professionally.

Education

High School Diploma -

William Penn High School
New Castle, DE
06.2023

Skills

  • Communication

  • Time Management

  • Writing

  • Multi-tasking strength

  • Relationship building

  • Cash handling

  • Stocking and receiving

  • Store opening and closing

  • Up selling

  • Problem-solving skills

  • Attention to Detail

  • Active Listening

  • Organization

  • Flexibility

  • Customer service

  • Teamwork and collaboration

Timeline

Sales Associate

Urban Outfitters
08.2023 - 05.2025

Paid Intern

DETV Television Station
01.2021 - 06.2021

High School Diploma -

William Penn High School

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Kore Coker