Korea Jackson
Detroit
Summary
Dynamic Head Bartender and Corporate Trainer with extensive experience at Dallas Cowboys Stadium, excelling in staff training and customer service. Proven track record in developing innovative cocktail menus and enhancing guest satisfaction. Expert in cash handling and inventory management, fostering a positive team environment while driving repeat business through engaging interactions.
Knowledgeable with strong background in mixology and bar management. Proven ability to enhance customer satisfaction and streamline bar operations. Demonstrated proficiency in crafting unique cocktails and effective team leadership.
Experienced with mixology and bar management. Utilizes expertise in cocktail crafting to enhance guest satisfaction. Track record of effective team leadership and operational efficiency.
Professional beverage service leader prepared for this role. Brings extensive knowledge of mixology, inventory management, and customer service. Strong focus on team collaboration, flexible with shifting needs, and reliable in delivering results. Known for creating welcoming environment and maintaining high standards of service and presentation.
Hospitality professional with extensive experience in bar management and mixology. Known for elevating guest experiences and optimizing bar workflows. Reliable team player with focus on collaboration and adaptability, leveraging customer service skills and leadership qualities.
Customer-focused Head Bartender with 10 plus years of experience supporting well-attended events and bar operations. Expert POS system operator, inventory manager and mixologist. Thoughtful and detail-oriented theme and event planner, coordinating staffing, and providing guidance for employees when necessary.
Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.
Overview
12
12
years of professional experience
Work History
Head Bartender/Corporate Trainer
Dallas Cowboys Stadium
01.2021 - 06.2025
- Prepared and served beverages in a fast-paced environment.
- Maintained cleanliness and organization of bar area during service.
- Assisted customers with drink selections, ensuring satisfaction.
- Learned proper mixing techniques to create classic cocktails.
- Collaborated with team members to streamline service efficiency.
- Handled cash transactions accurately while processing orders.
- Developed knowledge of drink recipes and ingredient pairings.
- Adhered to health and safety regulations for food handling practices.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Oversaw bar operations, ensuring efficient service and high standards of quality.
- Trained and mentored junior bartenders on drink preparation and customer service techniques.
- Developed innovative cocktail menus, enhancing guest experience and driving repeat business.
Bartender Manager
Chilis
07.2013 - 11.2020
- Supervise daily bar operations, ensuring compliance with health and safety regulations.
- Train and mentor staff on cocktail preparation and customer service standards.
- Develop and implement inventory management strategies for efficient stock control.
- Create innovative drink menus that enhance customer experience and promote sales.
- Monitor bar performance metrics to identify areas for improvement and optimize service delivery.
- Resolve customer complaints swiftly, maintaining high levels of satisfaction and loyalty.
- Collaborate with management to establish training programs that enhance team skills and knowledge.
- Oversee cash handling procedures, ensuring accuracy in transactions and reporting systems.
- Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
- Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
- Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Trained over 100 plus new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Trained 100 plus new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Enhanced customer satisfaction by efficiently managing staff and promptly addressing guest concerns.
- Increased overall revenue with creative drink promotions and themed events.
- Implemented effective cash handling procedures, reducing discrepancies in register balances at the end of shifts.
- Reduced waste and costs by closely monitoring inventory levels and implementing proper storage techniques.
- Contributed to menu development by suggesting innovative cocktail recipes based on market trends and customer preferences.
- Coordinated private events at the venue by working closely with clients to understand their requirements and deliver outstanding experiences.
- Collaborated with other department supervisors to create a seamless guest experience throughout the establishment.
- Managed staff scheduling to optimize coverage during peak hours and minimize labor expenses.
- Resolved conflicts among team members quickly and professionally, fostering a positive work environment.
- Maintained up-to-date knowledge of industry trends, competitor offerings, and mixology techniques to continually improve overall operations.
- Improved staff performance through comprehensive training programs and regular feedback sessions.
- Ensured accurate reporting of daily sales figures to upper management for informed decision-making processes related to budgeting and forecasting.
- Established rules for ejecting problem customers from bar to reduce liability and maintain pleasant environment.
- Developed strong relationships with suppliers, negotiating favorable pricing on beverage orders.
- Boosted team morale through open communication channels, employee recognition initiatives, and team-building activities.
- Oversaw maintenance tasks for all bar equipment, ensuring optimal functionality during busy hours.
- Assisted in recruiting top talent for the bar team, conducting thorough interviews and selecting qualified candidates.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Obtained cash bank and stocked service bar to prepare for operation.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Controlled food costs and managed inventory.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Created new recipes, outlined steps, and training staff on correct preparation.
- Controlled expenses and boosted profitability by managing food and labor costs.
- Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Education
Associate of Science - Accounting
Macomb Community College
Warren, MI12-2010
Skills
- Staff training and supervision
- Cash handling expertise
- Attentive service
- Taking inventory
- POS system proficiency
- Strong communication skills
- Managing cash register
- Cash handling
- Quality control standards
- Customer service
- Bar equipment maintenance
- Suggestive selling
- Advanced bartending techniques
- Social media marketing
- Retaining information
- Expert mixology
- Cost control
- Measurement accuracy
- Sanitation
- Menu development
- Preparing garnishes
- Promotional event execution
- Team leadership
- Sharp memory
- Safe food handling procedures
- Alcohol safety
- Drink pairing
- Garnish preparation
- Reconciling cash drawers
- Cocktail list development
- Mixology
- Safe alcohol service
- Customer service expertise
- Cash register operation
- Hospitality service expertise
- Highly reliable
- Staff management
- Outgoing personality
- Classic cocktails
- Food service
- Complex Problem-solving
- Handling difficult customers
- Engaging personality
- Responsible alcohol service
- Menu memorization
- Professional appearance
- New hire training
- Service-oriented mindset
- Team training and development
- Beverage preparation
- Inventory
- Payment processing
- Health codes compliance
- Aloha POS
- Changing beer kegs
- Elegant food plating
- Bar service preparation
- Liquor restocking
- Identification verification
Timeline
Head Bartender/Corporate Trainer
Dallas Cowboys Stadium
01.2021 - 06.2025
Bartender Manager
Chilis
07.2013 - 11.2020
Associate of Science - Accounting
Macomb Community College
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