CHANDRA CHRISTIAN
ELLENWOOD,GA
Summary
Detail-oriented team player with strong organizational skills seeking to join a team of professionals dedicated to providing quality healthcare services.
Overview
22
22
years of professional experience
Work History
Patient Registration /Lead Lab Processor
Piedmont Fayetteville Hospital
09.2013 - 11.2017
- Verified patient demographics and insurance providers, updates information in systems, and documents conversations
- Experience in medical billing, medical insurance verification, managed care and/or patient registration
- Demonstrated knowledge of health insurance plans including Medicare, Medicaid and commercial carriers
- Able to work independently, prioritizing and organizing workload effectively to complete tasks within the timeframes delegated
- Collected, prepared and/or tested samples.
Patient Access Specialist II
KAISER PERMANENTE
06.2011 - 08.2013
- Registers patients and performs all registration-related functions, including explaining and obtaining all necessary patient consents and authorizations in a complete and timely manner, and collecting financial paperwork and co-payment as required
- Completed Medicare Secondary Payer Questionnaire for Medicare beneficiaries in accordance with Centers for Medicare & Medicaid Services (CMS) standards
- Ensured compliance with all applicable HIPAA, EMTLA and Joint commission requirements, providing required associated literature to patients
- Scheduled patients for different procedures as ordered by attending physicians, updated patients' information and demographics in databases as needed
- Fast paced environment consisting of excessive phone interaction with patients, medical offices and appropriate department personnel.
Phlebotomist
Childrens Healthcare Of Atlanta
12.2008 - 08.2009
- Identifying patients and their personal information by reviewing their identity documents
- Assessing patient needs, reviewing patient history, and determining the reason for drawing blood
- Selecting gauge needles and preparing veins or fingers for blood drawing
- Updated job knowledge by participating in educational opportunities, and participating in professional organizations.
Phlebotomist
Southern Regional Medical Center
08.2004 - 07.2009
- Performs bleeding-times tests by entering results to the computer and notifying pathologist of results falling outside normal ranges.
- Maintains quality results by following department procedures and testing schedule, recording results in the quality-control log, and identifying and reporting needed changes.
- Maintains safe, secure, and healthy work environment by following standards and procedures and complying with legal regulations.
- Resolves unusual test orders by contacting the physician, pathologist, nursing station, or reference laboratory, referring unresolved orders back to the originator for further clarification, and notifying supervisor of unresolved orders.
Director
KINGDOM CHILDREN’S CHILDCARE CENTER
05.1997 - 05.2004
- Ensured a safe, happy, and stimulating environment for children
- Ensured that center facilities are safe for children and comply with laws and regulations
- Evaluated and purchase materials, equipment, and supplies
- Managed the budget and accounts and ensure that the center remains profitable
- Developed and facilitate a marketing and communications plan.
Patient Service Representative
Hsi Financial Services
03.1996 - 09.1998
- Answered incoming call center questions about insurance policies and insurance coverage issues, as well as consumer complaints and general inquiries
- Demonstrated accuracy in processing client policy modifications based on the data given
- Verified new customers’ coverage and present policyholders with proof of insurance paperwork
- Built sustainable relationships and trust with customer accounts through open and interactive communication
- Assisted in reconciling patient collections.
Education
Associate of Applied Science - Business Management
Atlanta Junior College
Atlanta, GACertification - Phlebotomy Technician
Clayton State University
Morrow, Ga Skills
- Critical thinking
- Effective communication
- Telephone etiquette
- Cross-functional collaboration
- Call center experience
- Active listening
- Interpersonal and Written Communication
- Specimen Preparation
- Lab Result Interpretation
- Infection Control
- Patient Confidentiality
- Data Entry
Timeline
Patient Registration /Lead Lab Processor
Piedmont Fayetteville Hospital
09.2013 - 11.2017
Patient Access Specialist II
KAISER PERMANENTE
06.2011 - 08.2013
Phlebotomist
Childrens Healthcare Of Atlanta
12.2008 - 08.2009
Phlebotomist
Southern Regional Medical Center
08.2004 - 07.2009
Director
KINGDOM CHILDREN’S CHILDCARE CENTER
05.1997 - 05.2004
Patient Service Representative
Hsi Financial Services
03.1996 - 09.1998
Associate of Applied Science - Business Management
Atlanta Junior College
Certification - Phlebotomy Technician
Clayton State University
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