KOREE COMBS
Orlando,FL
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with a robust background in customer relationship management.
Overview
15
15
years of professional experience
Work History
Account Manager (QuoteWerks Software)
Aspire Technologies
01.2018 - Current
- Responsible for one-quarter of company business (700-1000 companies), speaking with customers directly about their needs and how new and existing products can fit into their workflow
- Managing renewal process for customers and conducting multiple quarterly business reviews
- Recorded accurate and efficient records in our customer database.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Customer Relationship Specialist (Customer Relationship Team)
CHASE CARD SERVICES
01.2016 - 01.2018
- Key Account Manager for a large number of clients, assisting clients with past due accounts, attempting to bring accounts up to date with available hardship programs, assisting in updating account details, and assisting clients on inbound calls.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Developed strong communication and organizational skills through working on group projects.
Dispatch Advisor (Brighthouse Networks)
JAGUAR TECHNOLOGIES
01.2013 - 01.2016
- Assisting technicians with troubleshooting equipment, updating customers on the arrival time of their technician, completing all closing documents needed to route technicians the next day, and responsible for ensuring technicians arrive on time ensuring customer satisfaction.
- Built and maintained relationships with clients to provide ongoing support.
- Resolved problems, improved operations, and provided exceptional service.
Customer Service Specialist
AT&T MOBILITY
01.2009 - 01.2012
- Achieved top-quality awards for customer satisfaction in 2010 for having high-quality scores for the call center
- Assisted customers with billing disputes, feature and plan information, and helped customers purchase new phones and services.
- Educated customers about available resources such as online FAQs or user guides that could help them resolve future concerns independently.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Utilized customer service software to manage interactions and track customer satisfaction.
Education
High School Diploma -
Xenia High School
Xenia, OH01.2003
Skills
- Staff education and training
- Order Processing
- Business process optimization
- Client Relationship Management
Productivity Apps
- Microsoft Office
- Teams
- Google Sheets
- Google Docs
- Google Slides
- Zoom
- Go to Meeting
- Zendesk
Other Software
- Adobe Photoshop Elements
- Adobe Premiere Elements
- OBS
Timeline
Account Manager (QuoteWerks Software)
Aspire Technologies
01.2018 - Current
Customer Relationship Specialist (Customer Relationship Team)
CHASE CARD SERVICES
01.2016 - 01.2018
Dispatch Advisor (Brighthouse Networks)
JAGUAR TECHNOLOGIES
01.2013 - 01.2016
Customer Service Specialist
AT&T MOBILITY
01.2009 - 01.2012
High School Diploma -
Xenia High School
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