Koree Combs
Orlando
Summary
Accomplished Customer Success Manager with expertise in account management and customer retention at Aspire Technologies. Excelled in driving sales and enhancing client relationships, managing 25% of the business. Proficient in quoting software and relationship building, delivering tailored solutions that increased conversion rates and customer satisfaction.
Overview
16
16
years of professional experience
Work History
Customer Success Manager
Aspire Technologies
Orlando
05.2018 - Current
- Managed 25% of company’s business, serving 700 to 1,000 companies and addressing complex customer needs.
- Orchestrated customer renewals and conducted quarterly business reviews to enhance client retention.
- Drove sales of quoting software across various markets, securing new accounts and expanding reach.
- Developed and presented sales quoting solutions that streamlined processes and increased conversion rates.
Key Account Manager
Chase Card Services
Heathrow
10.2016 - 05.2018
- Spearheaded resolution of complex client accounts, ensuring timely and effective problem-solving.
- Specializing in assisting clients with past due accounts via hardship programs, reducing delinquency rates.
- Provided comprehensive support during inbound calls, efficiently updating account details and resolving inquiries.
- Collaborated with clients to identify unique needs, delivering tailored account management solutions.
- Facilitated seamless interactions, cultivating strong relationships and enhancing customer retention.
Dispatch Coordinator
Jaguar Technologies
Orlando
06.2013 - 10.2016
- Minimized downtime through effective support for technicians in troubleshooting equipment issues.
- Enhanced customer satisfaction by communicating precise arrival times during service interactions.
- Optimized technician routing by efficiently managing closing documents, ensuring operational readiness.
- Ensured punctual technician arrivals to uphold service excellence standards and prioritize customer satisfaction.
- Coordinated with teams to resolve logistical challenges promptly, improving overall operational flow.
Customer Support Specialist
AT&T MOBILITY
Orlando
02.2009 - 12.2012
- Facilitated sales processes by providing support for billing and phone inquiries.
- Achieved high customer satisfaction scores in a high-volume call center, earning top awards in 2010.
- Resolved complex billing disputes and clarified plan details, aiding sales target achievement.
- Guided customers in selecting suitable plans and phones to maximize value.
Education
High School Diploma -
Greene County Career Center
Xenia, OH06-2003
Associate of Arts - Basic business management courses
University of Phoenix
Tempe, AZSkills
- Account management and customer success
- Account renewal management
- Quoting software expertise
- Customer onboarding
- Cross-selling and up-selling
- Customer satisfaction and retention
- Solution-based selling strategies
- Customer engagement tactics
- Service quality improvement
- Prospecting and networking skills
- C-suite relationship management
- Value proposition development
- Critical thinking and decision-making
- Relationship building techniques
- Issue resolution expertise
- Sales and business development strategies
- Financial goal achievement proficiency
- PC and internet proficiency
- Flexibility and adaptability
CORE COMPETENCIES
- Strategic Leadership: Customer-centric approach driving satisfaction and loyalty.
- Relationship Management: Building strong, meaningful relationships with Middle Market merchants.
- Revenue Growth: Expert in identifying cross-sell and up-sell opportunities to enhance customer engagement and profitability.
- Negotiation & Retention: Proven ability to conduct negotiations for growth and retention, consistently exceeding targets.
- Team Collaboration: Contributing to a cohesive and team-oriented cohort; providing support, knowledge, and mentoring.
- Problem Solving: Skilled in guidance, problem-solving, and conflict resolution to ensure smooth workflow.
- Communication: Strong interpersonal and communication skills fostering solid relations.
- Organizational Excellence: Exceptional organizational skills with the ability to prioritize and manage multiple tasks in deadline-oriented environments.
Languages
English
Professional
References
References available upon request.
Timeline
Customer Success Manager
Aspire Technologies
05.2018 - Current
Key Account Manager
Chase Card Services
10.2016 - 05.2018
Dispatch Coordinator
Jaguar Technologies
06.2013 - 10.2016
Customer Support Specialist
AT&T MOBILITY
02.2009 - 12.2012
High School Diploma -
Greene County Career Center
Associate of Arts - Basic business management courses
University of Phoenix
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